Sprint.com

September 03, 2013

Do-Not-Contact Information

Do-Not-Contact Policy
 
Sprint Corporation (“Sprint”) may contact you about products and services at your wireless, residential, or business phone numbers. We may also contact you by email, SMS or text message, fax, automated voice messaging, or direct mail.

Sprint offers some choices about how you receive certain marketing communications. The following sections detail Sprint’s policy on contacting consumers and business customers to deliver certain marketing communications, how you may opt out of these communications, and how long your opt-out request remains valid. Although you may choose not to receive certain types of marketing communications, you will continue to receive invoices, customer service-related notifications, account-related messages, technical or network-related notifications, and similar non-promotional information.

How can I opt out of promotional telephone calls from Sprint?
 
Sprint maintains an internal do-not-call list that subscribers and potential customers may register with if they do not want to receive future telephone marketing calls at a specific telephone number. If you do not want to receive promotional telephone calls from Sprint, you may indicate that desire during any call with a Sprint representative. During promotional telephone calls where a voicemail message is left, a toll-free number may be provided as part of the message that you can use to contact Sprint Customer Care and register your do-not-call preference. You may also call the customer service telephone number shown on your bill, call us at a telephone number listed under the "Contact Us" section on our website, or send an email to officeofprivacy@sprint.com. You will need to provide the 10-digit telephone number and, if you are a Sprint customer, please also include the account holder's name and account number.
 
Please allow up to thirty (30) days for your number to be removed from our calling lists. Additionally, in the event that you change your telephone number, you must contact Sprint to remove your old telephone number and add your new number to our internal do-not-call list if you want to maintain your do-not-call preference.
 
In addition to our internal do-not-call list, Sprint also checks the telephone numbers of residential non-subscribers on the national and state do-not-call registries and does not call numbers on those registries, except as otherwise permitted by law. For example, Sprint may contact former customers or others with whom Sprint has an established business relationship unless you are on our internal do-not-call list.
 
What types of promotional wireless messages does Sprint send?
 
There are two different types of wireless messages: Short-Message Service (SMS) messages and Text (aka mobile-message) messages. Sprint may send promotional SMS messages to your device unless you have opted out of such messages. However, Sprint does not send mobile-message advertisements to your wireless device without your prior consent. If you have consented to receive mobile-message advertisements from us, you may change your preference at any time.
 
How can I opt out of promotional SMS messages from Sprint?
 
When Sprint sends an SMS advertisement to your wireless device, we will provide you with the opportunity to opt out of future messages. The opt-out function will be operational for at least 30 days after you receive the SMS message.
 
You may also register your do-not-SMS preference by calling the customer service telephone number shown on your bill, calling us at a telephone number listed under the "Contact Us" section of our website, or by sending an email to officeofprivacy@sprint.com. You will need to provide the 10-digit mobile telephone number and, if you are a Sprint customer, please also include the account holder's name and account number.
 
Please allow up to thirty (30) days for your number to be removed from our SMS lists. Additionally, in the event that you change your telephone number, you must contact Sprint to remove your old telephone number and add your new number to our internal do-not-SMS list if you want to maintain your preference.
 
If I previously opted-in to receiving Text (mobile-message) advertisements from Sprint, how can change my preference?
 
In addition to any opt-out options that are made available to you as part of the Text messages that you receive, you may contact us to register your preference by calling the customer service telephone number shown on your bill, calling us at a telephone number listed under the "Contact Us" section of our website, or by sending an email to officeofprivacy@sprint.com. You will need to provide the 10-digit mobile telephone number and, if you are a customer, please also include the account holder's name and account number.
 
How do I opt-out of receiving SMS and Text (mobile-message) advertisements from third parties?
 
If you opted in to receive SMS and/or Text (mobile-message) messages from a third party, you must also opt out through the third party. Sprint is not responsible for such messages sent by unauthorized third parties, including those who purport to be selling Sprint products or services. Although Sprint maintains an anti-spam filter in an effort to block as many unwanted commercial mobile messages as possible, some unwanted messages will inevitably get through the filter. You may report these messages by contacting us at abuse@messaging.sprintpcs.com. When possible, please forward the message to us as well. You may also report such messages by contacting us at the customer service number shown on your bill, at a telephone number listed under the "Contact Us" section of our website, or by email at officeofprivacy@sprint.com.
 
How do I opt-out of receiving promotional email from Sprint?
 
In addition to any opt-out options made available to you as part of messages you receive, you may contact us to register your do-not-email preference by calling the customer service telephone number shown on your bill, calling us at a telephone number listed under the "Contact Us" section of our website, or by sending an email to officeofprivacy@sprint.com. You will need to provide your email address and, if you are a Sprint customer, please also include the account holder's name and account number. Please allow ten (10) days for your email address to be removed from our email lists. Additionally, in the event that you change the email address associated with your account, you must contact Sprint to add your new email address to our internal do-not-email list if you want to maintain your preference.
 
How do I opt-out of receiving promotional email from third parties?
 
You must opt out through the third party. Sprint is not responsible for commercial email messages sent by unauthorized third parties, including those who purport to be selling Sprint products or services but do not have our permission.
 
How do I opt-out of receiving promotional direct mail from Sprint?
 
Account holders may request not to receive promotional direct mail from Sprint by sending an email to officeofprivacy@sprint.com or by calling the customer service telephone number shown on your bill. You will need to provide the account holder's name, account number, and address.
 
Does Sprint send promotional faxes?
 
Sprint does not send commercial information by fax unless you request such information to be sent to you by fax. If you believe you have received an unwanted fax advertisement from Sprint, you may report it to us by calling the customer service telephone number shown on your bill, by calling us at a telephone number listed under the "Contact Us" section of our website, or by sending an email to officeofprivacy@sprint.com. Please include as much information as possible about the fax and, if you are a Sprint customer, please also include the accountholder's name and account number.
 
Sprint is not responsible for commercial fax messages sent by unauthorized third parties, including those who purport to be selling Sprint products or services but who do not have our permission.
 
As a consumer, for how long are my do-not-contact requests valid?
 
The length of time that your opt-out request remains valid depends on the communication mechanism:
  • Do-not-call requests are valid for five (5) years, or longer if required by law.
  • Do-not-SMS requests are valid for five (5) years, or longer if required by law.
  • Do-not-email requests are valid indefinitely.
  • Do-not-mail requests are valid indefinitely.
As a business customer, for how long are my do-not-contact requests valid?

The length of time that your opt-out request remains valid depends on the communication mechanism:
  • Do-not-call requests are valid for two (2) years, or longer if required by law.
  • Do-not-SMS requests are valid for two (2) years, or longer if required by law.
  • Do-not-email requests are valid indefinitely.
  • Do-not-mail requests are valid indefinitely.

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