May 17, 2011
Sprint Unbeaten Among Major Wireless Carriers for Customer Satisfaction
Sprint is “the #1 most improved company in customer satisfaction, across all industries, over the last three years,” according to the American Customer Satisfaction Index
OVERLAND PARK, Kan. (BUSINESS WIRE), May 17, 2011 - Sprint (NYSE: S) tied for the number one spot among major wireless carriers for customer satisfaction, according to results from the 2011 American Customer Satisfaction Index. Released today, the ACSI survey also shows that Sprint is the number one most improved company in customer satisfaction, across all industries, over the last three years.
With ACSI scores that continue to trend up since 2008, Sprint is the only major carrier continuing to make improvements in overall customer satisfaction. The ACSI survey also finds Sprint, for the first time, reaching the top spot among major carriers in customer value since ACSI started measuring wireless carriers seven years ago.
“Improving the customer experience has been Sprint’s number one goal for three-plus years, so it is gratifying to be recognized by the highly respected American Customer Satisfaction Index for having the most satisfied customers in the wireless industry,” said Dan Hesse, Sprint CEO. “We will strive to provide an even better experience for customers in the future.”
The ACSI survey achievements come as Sprint recently announced 13 consecutive quarters of improved customer satisfaction and first call resolution. In addition, other independent third-parties have also recognized Sprint in customer service. Sprint was recognized out of 800 companies, across 12 industries, as a J.D. Power 2011 Customer Service Champion. It was one of only 40 companies to earn the distinction. Sprint also received praise for its number one ranking in call satisfaction in an April 2011 Vocalabs survey.
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The overall ACSI score factors in scores from more than 225 companies in 47 industries and from government agencies over the previous four quarters. The Index was founded at the University of Michigan's Ross School of Business and is produced by ACSI LLC. ACSI can be found on the Web at www.theacsi.org.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 51 million customers at the end of 1Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Roni Singleton, 404-649-8354