Sprint to Waive Voice, Data and Text Messaging Overage Charges for Oklahoma Residents Affected by Recent Tornado
Sprint Emergency Response Team deploys staff, devices and SatCOLTs to Oklahoma to aid first responders and emergency medical personnel
OVERLAND PARK, Kan. (BUSINESS WIRE), May 21, 2013 - As residents and businesses in the surrounding areas of Oklahoma City recover from the damage and devastation caused by yesterday’s tornado, Sprint (NYSE:S) is proactively waiving overage charges for voice, text and data for Sprint services between now and June 30, 2013. Impacted customers utilizing Virgin Mobile including payLo by Virgin Mobile or Boost Mobile, Sprint’s prepaid brands, will be provided with a usage credit.
“Sprint is deeply saddened by the destruction caused by yesterday’s tornado in Oklahoma and praying for the residents and victims as they recover and rebuild,” said Bill White, senior vice president-Corporate Communications and Corporate Social Responsibility. “We hope that our prayers and the support we’re offering our customers and first responders will greatly aid the residents of Oklahoma in the days and weeks to come.”
As first responders, public safety officials, and emergency medical personnel continue their response efforts in the area, the Sprint Emergency Response Team (ERT) is deploying staff, hundreds of mobile devices, and Satellite Cell on Light Trucks (SatCOLTS) to Oklahoma to coordinate interoperable wireless voice and IP data communications needs between the various state and local agencies.
Created in 2002 and first of its kind in the industry, the Sprint ERT is a cross-functional group of full-time and seasoned personnel that is also supported year-round and nationwide by an ERT Reservist program. Sprint ERT staff and their 1,100-plus ERT Reservists are trained annually on all aspects of Incident Command System (ICS), National Incident Management System (NIMS), Emergency Operation Center (EOC) staffing and management, and disaster response.
Sprint ERT maintains a 24-hour hotline, 365 days a year to rapidly address client needs round the clock. Public safety officials seeking information about services from the Sprint Emergency Response Team should call 1-888-639-0020 or email ERTRequests@sprint.com.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 55 million customers at the end of the first quarter of 2013 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, during the last five years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Crystal Davis, 571-288-6806