October 11, 2016

Sprint Samsung Galaxy Note 7 Exchange Process Update

Customer safety and satisfaction are the highest priorities at Sprint. We ask that any of our customers with Note 7 - regardless of when they purchased it – to immediately power off the device and discontinue using it. Sprint will honor the replacement of ALL Samsung Note7 devices to any other device, regardless of condition and return policy. Our team is ready to make this process as easy as possible for our customers. The process takes just a few steps:
  1. Make an appointment at www.sprint.com online to skip the line. Walk-in appointments are also available.
  2. Turn in your Samsung Galaxy Note 7.
  3. Work with a retail store representative to select a new device  (You may be entitled to a refund if you choose a less expensive device or additional funds may be required for a more expensive device).
  4. Customers who elect to move to any Samsung phone will receive up to $100 service credit on their bill (within up to 3 billing cycles). Customers who elect to move to any other phone will receive a $25 service credit on their bill (within up to 3 billing cycles). All upgrade, activation and restock fees will be waived.

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