October 11, 2016
Sprint Samsung Galaxy Note 7 Exchange Process Update
- Make an appointment at www.sprint.com online to skip the line. Walk-in appointments are also available.
- Turn in your Samsung Galaxy Note 7.
- Work with a retail store representative to select a new device (You may be entitled to a refund if you choose a less expensive device or additional funds may be required for a more expensive device).
- Customers who elect to move to any Samsung phone will receive up to $100 service credit on their bill (within up to 3 billing cycles). Customers who elect to move to any other phone will receive a $25 service credit on their bill (within up to 3 billing cycles). All upgrade, activation and restock fees will be waived.