Sprint is a leader in introducing innovative products and services, running our business in a sustainable way and looking out for the interests of consumers. Our executives, experts and others will share information here about lessons we have learned and issues that are important to us.

August 23, 2016

Listening to All Customers: What Paul Marcarelli’s Switch to Sprint Can Teach about Customer Service

Network reliability alone is not enough to maintain customer loyalty. Just ask Paul Marcarelli. The guy who used to ask if you could hear him on Verizon made the switch to Sprint. As Paul said, “It’s 2016 and every network is great.” However, cost, it turns out, is something that also mattered to Paul. 

August 23, 2016

A Big Jump for Sprint Network Reliability Metro Awards in 1H 2016

Today’s report covering the first half of 2016 validates what we already knew – that Sprint continues to make strong improvement, despite being significantly outspent by the competition. We’re proud of the progress we’re making and we clearly see the benefits of our 2.5 GHz deployment.