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Consumer Resources

Information to help you make smart decisions about communications products and services.

Customer Privacy Information

Sprint is committed to protecting the privacy of our customers and we continue to be at the forefront of work addressing ongoing privacy concerns impacting the entire wireless industry. Learn more about Sprint's efforts to protect customer privacy and actions customers can take to protect their data.
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Consumer Resources

Wireless phones and health 
Information for consumers regarding wireless devices and the emissions of electromagnetic fields
 
Important information on how consumers can protect their personal information and stay safe online

 
Campbell v. Nextel (Call Billing) Settlement 
Customer Information Regarding Campbell v. Nextel (Call Billing) Settlement

Florida Attorney General Third-Party Settlement and Consumer Refund Program
Information for Customers Regarding Florida Attorney General Third-Party Settlement and Consumer Refund Program

Pandemic Flu tips
Tips on how consumers and businesses can prepare for the pandemic flu, as well as information on how Sprint prepares

Consumer Alert: CTIA Voluntary Consumer Code
Information on Sprint's participation in the wireless industry association's consumer code

Consumer Alert: Protect Yourself From Wireless Spam
Tips for consumers on how to prevent text message (SMS) spam

> Sprint Puerto Rico Complaint Resolution Procedure

Video demo of Sprint's WebCapTel service
WebCapTel is Sprint's new free service for those who have trouble hearing on the telephone. To begin using the service, go to www.sprintcaptel.com to register, or for more information, go to: www.sprintrelay.com/webcaptel.htm.

Area Code Splits & Overlays
Information for customers regarding area code splits & overlays.

Abbreviated Dialing
Important information for customers with certain Samsung and Motorola phones about dialing "abbreviated dialing codes" such as 211, 311, 511, 711 or 811.

Sale of Call Detail Records
At Sprint, our customers' numbers are private and their privacy is of utmost importance.

DTMF and Important 911 (APCO) information
Important information about 911 and DTMF (Dual Tone Multi-Frequency).

Accessibility for All
Sprint is committed to delivering accessible products and services for people with disabilities.

The Wireless Consumer Code
The wireless industry has developed a voluntary code to protect consumers' interests.

Sprint Relay
Sprint is the nation's largest provider of telecommunications relay service for the deaf and hard of hearing.

Submit a Cell Site
Use this resource if you have property you'd like Sprint to consider for broadcast facilities.
 

Consumer FAQs

Learn about wireless etiquette.
Wireless "Do Not Call" list hoax
Customer Privacy FAQs
Wireless AMBER Alert FAQs
Drive responsibly & report emergencies

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