Sprint maintains a serious commitment to protecting customer information. We use sophisticated technology, regular monitoring and other safeguards. But consumers can help by doing their part.
The Federal Trade Commission says, “Identity theft occurs when someone uses your personally identifying information, like your name, Social Security number, or credit card number, without your permission, to commit fraud or other crimes.”
Sometimes scammers will attempt to trick you into revealing this information. Here are tips to protect your accounts:
Don’t reveal passcodes, account details or personal information to someone who contacts you
Sometimes fraudsters call, text or email a consumer, falsely representing themselves as official representative of Sprint, a bank or another agency.
Sprint strongly recommends that its customers never share personal information with a third party unless they can verify that the request came from a trusted source. If you receive such a request via a text message or phone call, please contact Sprint directly to determine if you have received a legitimate request.
Please know what to expect from Sprint so that you are on your guard against fraudsters:
- Sprint Contacts to You: If Sprint contacts you, we will not ask you to reveal a Personal Identification Number, or PIN, for your account.
- Customer- initiated inquiries to Sprint: You may be asked to provide this information for account-authentication purposes if you initiate contact with Sprint about your account, or in response to a request submitted to us for technical support.
- Report spam by forwarding spam text messages directly to email@example.com
- Block text messages from specific phone numbers or email addresses directly from your My Sprint account on Sprint.com.
- Fighting Back Against Identity Theft, Federal Trade Commission http://www.ftc.gov/bcp/edu/microsites/idtheft/
- “10 Things you can do to avoid fraud” http://ftc.gov/bcp/edu/pubs/consumer/general/gen23.pdf
- The Essential Guide to Avoiding Scams, National Consumer Protection Week http://www.ncpw.gov/2010/12/the-essential-guide-to-avoiding-scams/?lang=en