’Service on Wheels’ Designed to Enhance Customer Experience DJ Shockley, Brian Finneran and Quinn Ojinnaka to Participate in Kick-off Event
ATLANTA--(BUSINESS WIRE)--March 31, 2008--Sprint (NYSE:S) and Next Star Communications, Inc. announced today they are teaming up to launch an innovative mobile program to give Sprint Nextel customers an easy and convenient way to receive service and repair on their wireless phones -- the Sprint Service and Repair Van. The yellow and black van will bring service and repair assistance directly to the customer by providing phone repair, answering technical questions, servicing accounts and offering options to purchase accessories and new handsets. Customers also will be able to move their existing phone books from their previous wireless phone to their new one.
"Providing our customers with convenient and superior customer service is a priority for Sprint," said Jeff Bennett, area vice president for Sprint in the Southeast. "We are pleased to unveil the service and repair vehicle in Atlanta, and we plan to duplicate these efforts in additional markets in the Southeast."
The kick-off event for the service and repair van will be Wednesday, April 2 from 1 - 3 p.m. with H.J. Russell & Company located at 504 Fair Street, Atlanta. Quarterback DJ Shockley, wide receiver Brian Finneran and defensive lineman Quinn Ojinnaka will be on hand to help officially unveil the vehicle and sign autographs.
"The service and repair van is an innovative and convenient way to reach customers during their busy work days," said Bob Moeck, president of Next Star Communications, Inc. "We are excited to be working with Sprint on this program and giving customers an easy way to obtain service, repairs, purchase new accessories or upgrade existing phones without having to leave their office complex."
Nationally, Sprint launched a series of new programs to enhance the customer experience including a Sprint Service and Repair Van operating in the New Orleans and Baton Rouge markets. Customers now have even more flexibility by being able to change their rate plans without having to renew their contracts. Sprint also offers a 30-day risk-free guarantee.
ABOUT NEXT STAR COMMUNICATIONS, INC.
Next Star Communications, Inc. is a Sprint Nextel preferred retailer with major emphasis on retail sales, service centers, data applications and outside sales. Next Star was founded in 2000 and serves all of Georgia. The company is recognized for its customer relations, community involvement, values and leadership.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving approximately 54 million customers at the end of 2007; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.
CONTACT: Sprint Nextel Media Contact: Kristin Wallace, 404-649-1625 Kristin.email@example.com
SOURCE: Sprint Nextel