November 09, 2011

Boost Mobile and Virgin Mobile USA Help Deployed Military Personnel Maintain Wireless Accounts

 Program Available Nov. 11, Veterans Day

 WARREN, N.J. AND IRVINE, C.A.  Nov. 9 – This week, the country will celebrate Veterans Day to honor those who currently serve our country and the veterans who proudly served in years past. To help deployed military personnel in some small way, Boost Mobile and Virgin Mobile USA are each launching a Deployed Military Program. Effective Nov. 11, 2011, the Sprint no-contract brands will allow service men and women to keep their accounts and phone numbers intact while deployed overseas.
“We’re so grateful for the service provided by those in our military; dealing with mobile phone payments is the last thing they should be concerned with when preparing to leave. It’s our pleasure to try and make one small logistical task easier before being deployed,” said John Carney, senior vice president-Consumer Marketing for Sprint, overseeing the Prepaid Group. “We look forward to serving them again when they return home and wish them the best while they are deployed.”
When a customer wants to participate in the Deployed Military Program, they simply contact Boost or Virgin Mobile Customer Care and will then be directed to dedicated agents working on this initiative. The account will be identified as requiring no Top-Up or payment during the deployed period, and any automatic payment activity will be removed. The customer will be asked to provide personal contact information as well as additional state-side contacts to receive notification before the end of the Deployed Military period. “Of course, if the customer is still deployed or to be deployed again, we will extend the program,” added Carney.
For more information, visit FAQs at BoostMobile.com or VirginMobileUSA.com.
Sprint has had a similar program in place for its postpaid customers since 2003. The company has a strong corporate reputation for working with various branches of the armed services and takes pride in its military recruitment program that focuses on hiring veterans and members of the Reserve and National Guard, as well as transitioning active military and their spouses or other family members. Sprint has been widely recognized for this strong commitment with multiple awards for being a military-friendly employer.
About Boost Mobile
Boost Mobile, one of Sprint’s prepaid brands and recently recognized by J.D. Power as Highest-Ranked in Customer Service Performance and Purchase Experience Among Non-Contract Wireless Providers, offers wireless phones and services with no long-term contracts. Boost Mobile redefines value for wireless consumers with its $50 Monthly Unlimited with Shrinkage no-contract service where the longer you stay the less you pay with on-time payments for unlimited voice, text messaging, Web, email and calls to 411. Boost Mobile offers nationwide service on the Nationwide Sprint Network, reaching more than 278 million people, and on the Nextel National Network, reaching more than 278 million people, with no activation or long-distance fees. Boost Mobile offers a selection of quality handsets from Motorola, Sanyo, Research In Motion (RIM) and Samsung, ranging from entry-level to high-end devices available nationwide at nearly 20,000 major retail stores, including Best Buy, RadioShack, Target, Family Dollar and Walmart, Sprint retail stores, independent wireless dealer locations, and on HSN, a leading TV home shopping network. Re-Boost® cards are available at approximately 100,000 locations throughout the United States. Experience Boost Mobile on the Web at MySpace, Facebook and Twitter; and purchase products at www.boostmobile.com.
About Virgin Mobile USA
Virgin Mobile USA offers millions of customers control, flexibility and connectivity through Virgin Mobile's Beyond Talk™ No Contract Programs with unlimited data for mobile phone service including Android-powered smartphones and prepaid Broadband2Go high-speed Web access. payLo by Virgin Mobile offers affordable alternatives to long-term wireless contracts for cell-phone users seeking real wireless value. Virgin Mobile USA branded devices are available at more than 40,000 retail stores, including Target, Walmart, Best Buy and RadioShack. Top-Up cards are available at approximately 150,000 locations nationwide and can be used for Assurance Wireless, payLo and Broadband2Go services. Experience Virgin Mobile USA  at Facebook/VirginMobileUSA and VirginMobileLive, Twitter and You Tube and purchase products at www.virginmobileusa.com.


Jayne Wallace
Virgin Mobile USA

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