September 08, 2010
Business Customers Give Sprint Top Rankings in Value, Customer Service in 2010 ATLANTIC-ACM Study
OVERLAND PARK, Kan. (BUSINESS WIRE), September 08, 2010 - Sprint (NYSE: S) today announced it has won top honors in the business market according to a survey of over 5,000 business customers, further distinguishing the company as the one businesses have come to rely on for value, superior customer service and the best in business solutions.
According to a study by ATLANTIC-ACM, a strategic research and consulting firm, Sprint earned #1 rankings in key product and service categories, including customer service and voice and data service value based on the evaluations of more than 5,300 business customers in the United States.
According to the 2010 ATLANTIC-ACM Business Connectivity Report:
- Sprint ranks #1 among national carriers in Wireline Enterprise Data Value
- Sprint ranks #1 among national carriers in Wireline Business Customer Service
- Sprint ranks #1 among national carriers in Wireline Business Provisioning*
- Sprint ranks #1 among national carriers in Wireline Enterprise Voice Value
- Sprint ranks #1 among national carriers in Wireline Business Sales Representatives*
- Sprint ranks #1 among national carriers in Wireline Business Brand*
- Sprint ranks # 1 among national carriers in Small Business Wireless Value
According to ATLANTIC-ACM, the results demonstrate “a comprehensive overview of the business connectivity landscape from the perspective of business and enterprise customers.”
“The resulting data shows carriers what customers believe to be their strengths and weaknesses, and allows them to directly compare their own performance to that of competitors. In addition, the data will help business class customers make informed choices when picking a carrier.”
In the past 12 months, Sprint has earned top honors for business market leadership from notable third parties for voice and data satisfaction, service level agreements, customer service, MPLS capabilities, among many others. The ATLANTIC-ACM rankings represent another confirmation of Sprint’s momentum in the business market, validated by experts, market watchers and customers.
“Sprint continues to build its business brand around reliability, which customers – by way of this latest study – continue to validate,” said Paget Alves, President – Business Markets Group. “Businesses increasingly want a carrier partner they can count on to give them what they want most: value, high-quality customer care and business solutions derived from the best technology in the market today. We’ve worked to become that reliable partner, and today it’s paying dividends.”
For more information about Sprint Business Markets Group, visit:
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48.1 million customers at the end of the second quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
*Sprint tied with another carrier. National carriers include AT&T, Century Link, Global Crossing, Level 3, Qwest and Verizon.
Mark Bonavia, 913-269-0436