March 12, 2013
For Third Consecutive Year, Sprint Collects Domestic Best-In-Class Awards from ATLANTIC-ACM
Sprint Emerging Solutions & Global Wholesale is award winner in Brand, Network Performance, Customer Service and Voice Quality categories
OVERLAND PARK, Kan. (BUSINESS WIRE), March 12, 2013 - Sprint (NYSE:S) Emerging Solutions & Global Wholesale earned four best-in-class awards yesterday from industry-leading research firm ATLANTIC-ACM for 2013 U.S. Long Haul Carrier Excellence. ATLANTIC-ACM recognized Sprint with awards for No. 1 performance in Network and Customer Service for the third consecutive year. Sprint also received top honors in the Brand and Voice Quality categories.
The awards are determined after ATLANTIC-ACM surveys hundreds of customers to rank carrier excellence for its U.S. Long Haul Wholesale Report Card.
“Winning best-in-class awards for three straight years in the categories of Network and Customer Service demonstrates our collaborative approach to enabling our customers with a solid nationwide network,” said Matt Carter, president – Emerging Solutions & Global Wholesale at Sprint. “ATLANTIC-ACM’s research validates that Sprint is in tune with our customers’ needs and that we have the ideal combination of network, products and services equipping them to take market share.”
ATLANTIC-ACM's 2013 U.S. Long Haul Wholesale Report Card asked wholesale customers to rank major U.S. wholesale service providers in categories that include brand, sales representatives, provisioning, network performance, customer service, billing, product quality and price. Once again, the overall wholesale customer experience at Sprint was rated well above the industry average. This indicates that survey respondents have a strong perception of Sprint's brand, network performance and quality and overall customer service. Stemming from research begun in 1995, this analysis has become a critical benchmarking milestone in the industry.
“For the second year a row, Sprint has won more awards than any other carrier, with the continued perception of reliability in Sprint's network performance and customer service,” said Fedor Smith, president-ATLANTIC-ACM. “Sprint's 2013 win for Brand validates the trend of positive wholesale customer recognition for the carrier.”
Sprint Emerging Solutions & Global Wholesale delivers an integrated, innovative, customizable suite of value-added solutions to drive customer revenue, profit and subscriber growth. Visit http://www.sprint.com/wholesale to see the full list of products and services available.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 55 million customers at the end of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint No. 1 among all national carriers in customer satisfaction and most improved, across all 47 industries, during the last four years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
John Votava, 949-748-3403