Sprint.com

August 17, 2010

Sprint gains momentum with customer experience improvements


Improving the customer experience has been Sprint’s top priority.
 
Earlier this year, the 2010 American Customer Satisfaction Index reported that Sprint is the most improved company in customer satisfaction, across all industries, over the last two years.
 
We will continue working hard as we strive for more improvements. But we would like to share some news that indicates our customers are noticing Sprint is a much different company today.
 
J.D. Power and Associates showed Sprint had risen to second place when it recently released its latest semi-annual study of the wireless retail sales satisfaction experience
 
The National Customer Service Survey by Vocalabs also documented Sprint’s “dramatic improvements.”
 
We are proud of our progress. And confident that customers will receive the high-quality services and assistance they require.
 
So confident, in fact, that earlier this year we launched the Sprint Free Guarantee. Sprint will back up its promise to be the best value in wireless with a full money-back satisfaction guarantee on the device, activation fee, service plans, and all associated taxes and fees.
 
If you haven’t tried us in a while, please check out: Sprint Free Guarantee
 
Here is information about the two latest surveys showing our care improvements:
 
RCR Wireless - “Sprint Nextel climbs to second place in J.D. Power survey on retail experience”
 
“Sprint Nextel Corp.'s (S) efforts to improve its customers' experience may be paying off, as the carrier pulled into second place in J.D. Power and Associates semi-annual study of the wireless retail sales satisfaction experience. Verizon Wireless (VZ), which traditionally performs well in J.D. Power surveys, dropped to last place among nationwide operators.”
 
The National Customer Service Survey by Vocalabs - “Sprint Posts Dramatic Improvements in Mobile Phone Customer Service Study” 
 
“Sprint made impressive gains in customer satisfaction with customer service in Q2 2010, while Verizon’s lead eroded, according to the latest study on phone-based customer service quality conducted by Vocal Laboratories Inc.”
 
 
More information:
 
Sprint's Two Year Improvement in American Customer Satisfaction Index Survey Largest Across All Industries
 
Sprint Recognition Streak Continues
'Re-invented' customer experience approach wins Gartner & 1to1 Media CRM excellence award
 
Sprint Offers "Satisfaction Guaranteed or Money-Back"

 

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