OVERLAND PARK, Kan.--(BUSINESS WIRE)--Oct. 9, 2009--
Bob Johnson, chief service officer at Sprint (NYSE:S) will be the guest
for a live online chat on October 13 at 2 p.m. CT. The chat, open to
anyone who registers at http://community.sprint.com/,
will focus on the gains Sprint has made in overall customer experience
and the company’s future service enhancement initiatives.
Johnson will take both live and pre-submitted questions during the
hour-long chat. Questions may now be submitted at firstname.lastname@example.org.
“Because we’ve been working hard over the last 20 months to provide a
great customer experience, our efforts are definitely paying off now,”
said Johnson. “We are seeing the proof in third-party surveys and we’re
steadily catching the competition. I’m looking forward to sharing those
improvements during the online chat and also answer questions about what
we’re continuing to do to resolve customer issues and provide great
customer service overall.”
To access the live Web chat, go to http://community.sprint.com/
on the day of the event. A complete transcript of the Web chat will be
available on the community site following the event.
Sprint will announce additional upcoming chats at a later date.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including
two wireless networks serving almost 49 million customers at the end of
the second quarter of 2009; industry-leading mobile data services;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. The company’s customer-focused strategy
has led to improved first call resolution and customer care satisfaction
scores. For more information, visit www.sprint.com.
Roni Singleton, 404-649-1579