December 17, 2007
Sprint Continues to Bolster the Customer Experience with Opening of West Salem, Wisconsin Call Center
WEST SALEM, Wis., Dec 17, 2007 (BUSINESS WIRE) -- In continuing efforts to enhance customer satisfaction and loyalty, as well as build better customer relationships, on December 17 Sprint (NYSE:S) opens the doors to a new business customer call center based in West Salem. The call center will eventually employ approximately 200 employees by spring 2008.
The new call center operations will provide Sprint business customers enhanced care support -- a more proactive and personal level of service from care representatives. The call center will eventually be equipped with specialized call routing capabilities that will enable business customers to receive quicker service from representatives who are familiar with customers' account histories and understand their specific needs. The center will provide all aspects of customer service to small business and corporate accounts, including general care and basic troubleshooting.
"The opening of our West Salem center helps Sprint enhance our corporate and small business customers' experiences when they need support," said Lori Lockhart, director of the West Salem center. "Our top priority is to provide exceptional customer support and to better serve our customers each and every time they interact with us. Plus, with West Salem being a very small and tight-knit community, we're delighted to expand our presence and continue to invest in this city."
Sprint's call center opening in West Salem mirrors its investment in enhancing its Sprint and Nextel networks in Wisconsin by approximately $28 million during 2007. This significant investment included network upgrades, expansion and the addition of cell sites across the state. This year's network investment is on top of $18 million spent on the Sprint and Nextel networks in the state throughout 2006.
In 2007, Sprint continued its goal of improving the overall customer experience by providing quicker and more efficient service to its customers. Toward that goal, Sprint hired additional customer care representatives in call centers in Las Vegas, Oklahoma City, and Panama City Beach, Fla. for example.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving about 54 million customers at the end of the third quarter 2007; industry-leading mobile data services; instant national and international walkie-talkie capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.
SOURCE: Sprint Nextel
Sprint Nextel Dave DeVries, 312-551-1740 David.email@example.com