March 31, 2010
Sprint Earns Another Top Honor for Service to Business Customers; Frost & Sullivan Ranks Sprint Best for Service Level Agreements
OVERLAND PARK, Kan., Mar 31, 2010 (BUSINESS WIRE) --Sprint (NYSE:S) today announced that it has received the Frost & Sullivan 2010 North American Product Leadership Award in Multi-Protocol Label Switching (MPLS) Service Level Agreements (SLAs) for Business Customers, outperforming rivals AT&T and Verizon.
According to Frost & Sullivan, "To enterprises, SLAs represent a reason to believe that the communications services provider stands behind its network performance claims. They represent a level of trust that is fueled by transparency into network performance; Sprint's innovative approach to SLAs gives it an edge."
The award also noted that Sprint "prides itself on its transparency, which plays a key role in its relationships with its customers, and the company extends that approach to prospective customers by offering a high degree of visibility into its network performance and SLAs."
In addition to the industry-leading SLAs, Sprint Global MPLS provides greater service flexibility with Class of Service (COS) at no additional charge, as well as Sprint's best-in-class Compass customer portal for monitoring and managing their MPLS network, also included with every MPLS network.
Through a combination of its own international facilities-based footprint and strategic partner Network-to-Network Interfaces (NNIs), Sprint Global MPLS reaches 165 countries worldwide.
"We're honored to receive this award from Frost & Sullivan," said Tom Roberts, vice president of marketing, Sprint Business Markets Group. "It validates what our business customers have been telling us - our MPLS capabilities are world class, high-value, consistently reliable, and backed by the best customer service."
Roberts added, "MPLS is core to our convergence strategy, enabling voice, video and data over a single IP connection. It's a solution that helps businesses cut costs, boost employee productivity, and simplify their network."
Sprint Global MPLS, together with SIP Trunking and Mobile Integration, are the foundation for enabling unified communications solutions. Such solutions can integrate day-to-day communication tools such as e-mail, voice mail, instant messaging, calendars, fax, and audio/video conferencing into a single platform and a common user experience.
This year, Sprint earned a #1 ranking for Voice Services Satisfaction and a matching #1 ranking for Data Services Satisfaction among enterprise business customers - outperforming rivals AT&T, Verizon and T-Mobile. The rankings were part of a survey of business customers conducted by a leading industry analyst firm, Yankee Group, and MobileEnterprise Magazine. Sprint also recently received the Nemertes 2009 Pilothouse award for MPLS Services, ranking highest overall in each evaluation category - value, customer service and technology.
Sprint Global MPLS is available through its Business Markets Group (BMG), which is composed of sales, support, marketing and operations personnel solely dedicated to enterprise, small and medium-sized business and public sector customers. BMG delivers wireless, wireline and converged solutions for companies, drawing on a dependable 3G mobile broadband network, 4G capabilities that are well ahead of Sprint's competition, the fastest national push-to-talk network,* and a comprehensive solutions portfolio of devices and applications.
For more information on Sprint's converged solutions, visit www.sprint.com/convergence or contact your Sprint account team. To join in the latest discussions and learn more about business solutions available through IP convergence, visit the Seamless Enterprise blog at www.seamlessenterprise.com.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 48 million customers at the end of the fourth quarter of 2009 and the first and only 4G service from a national carrier in the United States; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company's customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
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Stephanie Greenwood, 913-315-1612