December 02, 2008

Sprint Enhances Wireless Experience for Customers in Hawaii

Sprint Adds 13 Sites to Its Wireless Networks in Hawaii and Provides Improved Customer Experience in the Islands

HONOLULU, Dec 02, 2008 (BUSINESS WIRE) -- To improve the customer experience in Hawaii, Sprint (NYSE:S) invested more than $6.7 million and added 13 new cell sites to its wireless networks in the area during the first three quarters of 2008. Additionally, Sprint launched its Ready Now program -- an enhanced customer service experience -- in all of its island chain retail stores.

"Delivering a great customer experience is a top priority at Sprint," said Dale Goya, general manager, Hawaii. "With enhanced coverage and our Ready Now program, we are making it easier than ever to do business with Sprint. We want our customers to enjoy all the benefits of the Now Network and unleash the power of their Sprint wireless devices to access the Internet, enjoy location-based solutions and access exclusive content such as NFL Mobile. Wireless is changing the way people interact with their world, and we want to make that experience a positive one for our customers."

Sprint Mobile Broadband with EV-DO (Evolution - Data Optimized) Revision (Rev.) A technology, combined with a wide variety of EV-DO Rev. A-capable devices, allows customers to send and receive e-mail with large file attachments, access the Internet in seconds and enjoy streaming video and other real-time applications, as well as location-based solutions, on-the-go. Customers in the following areas will experience a better overall wireless experience as a result of recent network enhancements:

CDMA-enhanced areas that include EV-DO coverage:

  • Waimea Canyon on Kauai
  • Wailua Homestead on Kauai
  • Kukuiolono on Kauai
  • Anahola on Kauai
  • Keokea on the Big Island
  • Paauilo on the Big Island
  • Ainaola on the Big Island
  • University of Hawaii on Oahu
  • Kahala on Oahu

iDEN site enhancements that include Nextel Direct Connect:

  • Paiwa on Oahu
  • Waimano Home Area on Oahu
  • Schofield Barracks on Oahu
  • Kahului on Maui

Sprint operates the fastest national push-to-talk network and America's largest and most dependable 3G network.* On average, customers using EV-DO experience significantly faster upload speeds of 350-500 Kbps and download speeds of 600 Kbps-1.4 Mbps on the Sprint Mobile Broadband Network. To compare EV-DO Rev. A speeds against the speed of a current connection, Internet users can visit www.sprint.com/speedtest. For more information on the Sprint Mobile Broadband Network, visit www.sprint.com/mobilebroadband.

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving nearly 51 million customers at the end of the third quarter 2008; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.

*Largest based on square miles. Dependability based on independent, third-party drive-test data on connection success and session reliability for the top 50 most populous markets from March to September 2008. Fastest based on initial call setup time.

SOURCE: Sprint

Sprint Media Contact:
Kathleen Dunleavy, 310-709-3689

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