January 11, 2007
Sprint Nextel Powers up Las Vegas with Local Call Center Expansion
New Business Customer Care Jobs Part of Company's Continued
Commitment to Improve Customer Service
LAS VEGAS--(BUSINESS WIRE)--Jan. 11, 2007--In continuing efforts to enhance customer satisfaction and loyalty, as well as build better customers relationships, Sprint Nextel (NYSE: S) is expanding its existing Las Vegas-based business customer call center by approximately 200 employees within the first half of 2007. This is in addition to the more than 400 employees Sprint Nextel already employs at the Las Vegas call center.
By expanding the Las Vegas call center operations, Sprint Nextel will now offer its business customers enhanced care support -- a more proactive and personal level of service from care representatives. The call center will eventually be equipped with specialized call routing capabilities that will enable business customers to receive quicker, easy, and knowledgeable service from representatives who are familiar with the customers' account histories and understand their specific business and wireless service needs. The center will provide all aspects of customer service to small business and corporate accounts, including general care and basic troubleshooting.
"The growth of the Las Vegas center is an important aspect of helping Sprint Nextel enhance our corporate and small business customers' experiences when they need support. We could not be more excited about the opportunity we have to expand our presence right here in Las Vegas," said Joe Meyer, Sprint Nextel vice president, customer care. "While Sprint Nextel will continue to announce more customer care expansion efforts throughout 2007 with the goal of providing exceptional customer support, the Las Vegas center's mission will be to specifically better serve our business customers."
Sprint Nextel's expansion of its customer service capabilities in Las Vegas is one of several recent investments in the city including November's announcement of the roll-out and current availability of EV-DO Rev A, the company's fastest mobile broadband network.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving more than 51 million customers at the end of third quarter 2006; industry-leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone. For more information, visit www.sprint.com.
Debra Havins, 303-801-3291
SOURCE: Sprint Nextel