August 09, 2011
Sprint tops rivals’ rankings in Nemertes 2011 Pilothouse Award for Managed Router Services
OVERLAND PARK, Kan. (BUSINESS WIRE), August 09, 2011 - Sprint (NYSE: S) has received top honors in the Nemertes 2011 Pilothouse awards as a Top Provider among Market Challengers for Managed Router Services. The award recognizes services designed to manage any portion of an enterprise-owned switch/router infrastructure. Sprint beat all rivals in the overall score, ranked highest in technology and customer service, and earned a close second in value. The report noted that Sprint’s strong performance “… reflects IT professionals’ view that it is delivering extremely well on technology and service at a fair price.”
The technology rating gauges how customers view the currency of routers deployed, configuration management and connectivity performance, integration with the rest of the network, and quality of monitoring data provided via a customer portal. The report also noted, “…Sprint has not just its own highest score in technology, not only the highest technology score among all the service providers here, but the highest score in any ratings area for any provider rated … Sprint is clearly meeting and even exceeding the expectations of IT professionals in customer organizations.”
Regarding customer service, the report stated, ”Sprint is clearly delivering strongly on customer service. Between solid on?site engineering assistance, when needed; a single point?of-contact online and one via the phone; and a solid portal for customer interaction, it is generally meeting or exceeding perceived needs.”
“Nemertes sees managed services in general, and managed-router services in particular, as a critical component of next-generation network services. Business users of managed-router services rated Sprint a 4.6 out of 5 for technology, and 4.5 out of 5 for customer service, praising the company’s network technology and overall customer service," said Robin Gareiss, Executive Vice President and Sr. Founding Partner at Nemertes Research.
The Nemertes Research Pilothouse Awards provides insight on the performance of service providers, with results based 100 percent on direct feedback from approximately 2,000 IT decision-makers. IT practitioners were primarily from North America, with about half running global companies.
”We are thrilled with this recognition, validating that Sprint’s Managed Network Solutions over-deliver on the needs of our customers who benefit by having Sprint manage their entire network, providing increased enterprise flexibility and productivity, and minimizing overall costs,” said Monnie McGaffigan, vice president of Wireline, International and Strategic Alliances, Sprint. “Our convergence expertise keeps our customers’ networks running at peak efficiency.”
Sprint’s comprehensive suite of Managed Solutions includes Managed Network, Managed IP Telephony and Managed Security. Managed network service begins with an assessment of a customer's current enterprise environment and future Wide Area Networking (WAN) hardware, software and transport (wireline/wireless) requirements. Support options range from a comprehensive set of entitlements that include solution design, configuration management, implementation, router break/fix, and more, to general equipment monitoring and notification. Managed customers also have access to CPE performance data via Sprint's Compass portal – a no-charge, online tool for real-time WAN performance management, allowing customers to understand, optimize and trouble-shoot network performance, view implementation status, and understand overall network health.
Managed Solutions are available through Sprint Business, which is composed of sales, support, marketing and operations personnel solely dedicated to enterprise, small and medium-sized business and public sector customers. Sprint delivers wireless, wireline and converged solutions for companies, drawing on its 3G and 4G wireless capabilities, push-to-talk network, Global IP network and growing portfolio of M2M partners and solutions.
For more information on converged solutions, visit www.sprint.com/convergence or contact your Sprint account team. To join in the latest discussions and learn more about business solutions available through convergence, visit the Seamless Enterprise at www.seamlessenterprise.com.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 52 million customers at the end of 2Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Stephanie Greenwood, 913-315-1612