Sprint Total Equipment Protection Plus Raises the Bar for Device Security
Enhanced service offers extra layers of protection for devices and premium technical support
OVERLAND PARK, Kan. (BUSINESS WIRE), May 19, 2014 - Having your phone lost or stolen can ruin anyone’s day – and protecting your information when that happens is vital – but what about protecting your phone and its data while using it every day? The same type of protection employed for your PC – backing up photos and data, keeping away nasty viruses, and having access to your own personal tech expert – also applies to your phone.
Today Sprint (NYSE: S) announced the availability of Total Equipment Protection (TEP) Plus, a comprehensive protection service for your device, data and virtually any connection to it. TEP Plus combines a customer’s existing TEP coverage – which includes protection from loss, theft, damage and device malfunction – and adds built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support.
No other carrier offers the same amount of comprehensive coverage for devices – all for $13 per month per device.
“Our customers deserve to have as many options as possible to help them feel protected when they use their phone,” said Jaime Jones, senior vice president – Consumer Sales. “With TEP Plus, for just $2 more a month than our TEP service, our customers can have all-in-one phone and data protection that secures their device and optimizes its performance. This is one way we can offer peace of mind to our customers and hopefully make their lives a little easier when they need Sprint’s help.”
Sprint Protect app powered by Asurion
TEP Plus includes a newly upgraded Sprint Protect app powered by Asurion that features automatic backup of contacts, photos and videos and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps. Specifically, the app will assist Sprint customers to:
* Some features may not be available for all devices. For a complete list of features, go to sprint.com/protection.
Sprint customers who currently use the Sprint Total Equipment Protection App (and have Android 4.0 phones and above) will now be able to migrate to the upgraded Sprint Protect app. Total Equipment Protection customers will still be able to access their recovery features at sprint.com/protection.
“When a customer is without their smartphone or can’t use it in the way they want, it’s stressful and frustrating,” said Chuck Naylor, vice president and general manager at Asurion. “Asurion is proud to collaborate with Sprint to deliver an outstanding protection product to eliminate that frustration for Sprint customers. I know my life is on my phone, and the same is true for millions of others. Today’s announcement is about keeping Sprint customers connected in all the ways they want to be.”
Customers currently enrolled in Total Equipment Protection may upgrade to Total Equipment Protection Plus at any time with an eligible device by calling 1-800-584-3666.
To enroll in Total Equipment Protection Plus, customers must have a higher-tier device. To view a complete list of higher-tier devices eligible for TEP Plus, visit http://www.phoneclaim.com/sprint/deductible. The website schedule is updated regularly to include new models.
The following are key attributes of Sprint TEP Plus:
Sprint Protect App powered by Asurion
For two decades, Asurion has led the technology protection industry around the globe. The company provides premier support solutions to enable optimum use of technology; digital applications to protect their privacy and provide security; and rapid replacement of lost, stolen, damaged or malfunctioning devices. Asurion partners with leading wireless companies, retailers and service providers, enabling them to focus on their businesses and provide services that delight their customers. Asurion's 15,000-plus employees worldwide specialize in fulfilling the needs of more than 280 million consumers. For more information about Asurion, including customer service ratings and reviews that help drive continuous improvement, please visit www.asurion.com.
Sprint (NYSE: S) offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint served nearly 55 million customers as of March 31, 2014, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, during the last five years. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America in 2011, 2012 and 2013. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Melinda Tiemeyer, 913-315-3607