Sprint.com

November 21, 2016

Sprint Waives Fees to Japan Following Earthquake and Tsunami

OVERLAND PARK, Kan. – November 21, 2016 – Effective today through November 24, 2016, Sprint (NYSE:S) is waiving all international call and SMS charges for Sprint, Boost and Virgin Mobile customers in the U.S. reaching those in Japan, and for roaming voice and SMS for Sprint customers in Japan following today’s massive earthquake and tsunami warnings. Charges will be automatically credited during the time specified.

Customers are encouraged to use text messaging when possible due to high call volumes and possible network congestion in the local area.
 
“Our thoughts and prayers are with the people of Japan,” said Marcelo Claure, Sprint president and CEO. “We want to do what we can to support our customers in the U.S. stay connected with loved ones who might be impacted, as well as our customers abroad in Japan.”
 
Customers can sign in to their My Sprint account to enable international calling before attempting to make a call. They can also chat with a Sprint International Representative. Customers may cancel international calling at any time following the effective period.


About Sprint:
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served 60.2 million connections as of Sept. 30, 2016 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past five years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

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