June 19, 2007
Wireless Customers Now Have More Time to Make Changes to Service Plans at No Cost
Customers Gain Flexibility to Make Changes to Meet their Wireless Needs with Sprint's Extended Right Plan Promise
RESTON, Va.--(BUSINESS WIRE)--June 19, 2007--When a customer signs up for new wireless service they may soon discover that what they needed then, is not what they need three months or even six months later. Because it's common for a wireless customer's service needs to change before his or her contract expires, to give them more flexibility, Sprint Nextel (NYSE:S) is extending its three month Right Plan Promise to six months. This means that customers are now able to make changes to their service plans within the first six months of new service or following an extension of an existing contract without requiring a contract renewal. This is one of the most flexible plans in the industry today.
"Our customers have told us they want flexibility, time to try out their wireless service and the ability to make changes without extending their contract," said Jerry Adriano, vice president of customer experience at Sprint Nextel. "In response, Sprint is providing an even longer period to make changes to plans in order for customers signing up for service to ensure the plan that they are paying for is the plan they want and need."
Sprint is backing up its promise of delivering a combination of powerful networks, value and capabilities with a trio of programs under The Sprint Nextel Guarantee which is designed to ensure customers are satisfied with their service plan, phone and network.
At Sprint, customers enjoy: -- Sprint Right Plan Promise: It's possible that a customer's wireless needs will change before their contract expires. Therefore, within the first six months of signing or extending a contract, Sprint lets customers switch to a plan of equal term at no charge without signing a new contract. -- Sprint 30-Day Risk-Free Guarantee: Sprint gives customers 30 days to try Sprint risk free. If they are not completely satisfied with Sprint, their service, phone or network, they simply return the phone and deactivate service within the 30 days. Sprint returns the customer's activation fees and waives the early termination fees, and they are only responsible for charges based on their actual usage. -- Sprint New-for-You Upgrade Program: This valuable upgrade program provides current Sprint customers with savings on the newest, most innovative phones. That way, long-time loyal customers can continue to enjoy the same great service while keeping with the latest technology. Visit Sprint.com/upgrades for program details.
Sprint is committed to ensuring customers are on the right service plans and understand the plans they choose. So, earlier this year, the company implemented a program that proactively reaches out to customers early in their tenure with Sprint, if, based on their initial usage, they appear to be on the wrong service plan for their needs. Sprint then recommends a plan that may be a better fit, and does not require customers to renew their contract since it's within the Right Plan Promise time period - now extended to six months.
In a separate announcement today, Sprint announced it reaches more than 203 million people with EV-DO (Evolution - Data Optimized) Revision (Rev.) A high-speed wireless Internet access technology, allowing customers across the nation to send large amounts of data at broadband speeds. In the announcement, Sprint outlined benefits and uses of the technology. Sprint is the first in the industry to offer nationwide EV-DO Rev. A technology.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving 53.6 million customers at the end of the first quarter 2007; industry-leading mobile data services; instant national and international walkie-talkie capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.
CONTACT: Sprint Nextel
Roni Singleton, 404-649-1579
SOURCE: Sprint Nextel