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September 1, 2011 – As residents and business continue to recover from the effects of Hurricane Irene, Sprint appreciates the patience of its customers along the East Coast that may still be experiencing a disruption in their wireless service as a result of the storm’s impacts.
While there are continued impediments due to loss of commercial power, wireline outages, excessive flooding, and downed trees and power lines, Sprint has worked diligently in service restoration efforts and reports that 90 percent of Sprint cell sites that were impacted by the storm have been restored. Our team continues to work aggressively on completely restoring service to impacted sites by refueling generators, clearing debris and making repairs in areas that are accessible and safe.
Please continue to check this page for further updates regarding the storm’s impact, Sprint restoration and recovery efforts, and Sprint retail store closures.
Customers are encouraged to use the following hurricane tips, stay abreast of Sprint's news releases on the storm, follow Sprint's storm related updates on Twitter - @Sprint, @SprintNews and @CNDavis - and be mindful of retail store closures.
8/25/2011 - Sprint Continues Preparations for Hurricane Irene’s Landfall on Atlantic Coast
8/22/2011 - Sprint’s Florida and South Carolina Networks Prepared for Hurricane Irene
5/25/2011 - Sprint Invests More Than $21 Million to Prepare its Alabama Networks for the 2011 Atlantic Hurricane Season
5/25/2011 - Sprint Invests Close to $134 Million to Prepare its Florida Networks for the 2011 Atlantic Hurricane Season
5/25/2011 - Sprint Invests More Than $17 Million to Prepare its North Carolina Networks for the 2011 Atlantic Hurricane Season
5/25/2011 - Sprint Invests More Than $17 Million to Prepare its South Carolina Networks for the 2011 Atlantic Hurricane Season
5/25/2011 - Sprint Invests More Than $230 Million to Prepare its Texas Networks for the 2011 Atlantic Hurricane Season
Frequently Asked Questions
Sprint Hurricane Tips - What to do before and after the storm
Fact Sheets
How Wireless Calls Work (pdf)
How Nextel Direct Connect Works (pdf)
Related Multimedia Content
Audiocast
On June 17, 2009, Tanya Lin, Logistics Manager for Sprint's Emergency Response Team, recently participated in an interview with Mark Sudduth on Hurricanetracker.com.
Click here to listen to the audiocast.
Video
Sprint ERT at the 24th Annual Governor's Hurricane Conference in Fort Lauderdale, Florida. Video courtesy of HurricaneTrack.com. (May 2010)
Sprint's Emergency Response Team
How Sprint Responded After Hurricane Katrina (2005)
Contact Information
For Consumers:
Wireless subscribers impacted by hurricanes should contact eCare with concerns.
For Reporters and Media:
Note: Sprint media officials have no access to data for questions about customer accounts.
Crystal Davis
571-288-6806
crystal.davis@sprint.com
www.twitter.com/cndavis
Mark Sudduth, Hurricane Expert
Since 2001, Sprint has worked with Wilmington-based weather data and hurricane awareness expert, Mark Sudduth of HurricaneTrack.com on his team's efforts to provide live, immediate and seamless reporting during eveny hurricane season. Over the last 10 years, Sprint has supplied Mark and his team with Sprint 3G and 4G mobile phones and broadband devices to give them fast and reliable mobile Internet connectivity during their field data collection efforts and online video reporting. Sudduth is based in Wilmington, N.C., and has reported on close to 40 named tropical storms and hurricanes along the AtlanticCoast since 1998.
During a hurricane, Sudduth and his team use Sprint's wireless data services to monitor, collect and share hurricane data, photographs and video instantaneously with the public, government agencies, corporate clients and broadcasters through his website www.hurricanetrack.com or Twitter at twitter.com/hurricanetrack.
It is important to both Sprint and Sudduth to make sure the public is prepared and educated about hurricanes. During the beginning of hurricane season, Sudduth makes community appearances on behalf of Sprint at schools, museums and local businesses to demonstrate how he can safely track a hurricane during landfall and the stress the importance of being prepare.
