October 06, 2016

Emergency Information Center

Hurricane InformationDuring emergency situations, Sprint works closely with local public safety agencies and hardens its networks in impacted areas so that critical communications are available to its customers before, during and after an emergency situation.

INFOGRAPHIC: See how a wireless call works. There is a lot that goes into completing every wireless call – a service is vitally dependent on commercial power and Local Exchange Carriers (LECs). During emergency situations and inclement weather, there is potential for these resources to be impaired and severely impacted.

Hurricane Information 

INFOGRAPHIC: Sprint network staff prepares resources, personnel, and Sprint’s wireless and wireline infrastructure for pending storms.

INFOGRAPHIC: Sprint’s Network Disaster Recovery Team ensures the continuity of Sprint’s network and service following a storm’s landfall.

Oct. 5, 2016 Sprint Prepared for Hurricane Matthew
May 26, 2016 Sprint’s Network and Emergency Response Team Ready for the 2016 Hurricane Season

Sprint ERT

Unique to Sprint, the Emergency Response Team (ERT) provides short-term wireless telecommunications equipment, infrastructure and operations support to federal, state/local public safety, law enforcement, military and private sector entities when it matters most. These services can be deployed during business continuity and recovery efforts, declared emergencies, agency-specific events, field training exercises, National Special Security and pre-planned events.

Read more about the ERT’s operations and equipment
INFOGRAPHIC: Sprint ERT prepares for an emergency event and serves public safety, emergency medical personnel, and various state and local agencies during times of a natural disaster.

General Customers and Sprint Business Continuity
Sprint Hurricane Preparedness Tips
Sprint’s Business Continuity Tools, Resources and Plans Before and Following a Hurricane or Major Storm


Contact Information

For Consumers:
subscribers impacted by hurricanes should contact eCare with concerns.

For Reporters and Media:
Note: Sprint media officials have no access to data for questions about customer accounts.

Adrienne Norton, Sprint 425-256-7014




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