October 09, 2009

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Oct. 9, 2009-- Bob Johnson, chief service officer at Sprint (NYSE:S) will be the guest for a live online chat on October 13 at 2 p.m. CT. The chat, open to anyone who registers at http://community.sprint.com/, will focus on the gains Sprint has made in overall customer experience and the company’s future service enhancement initiatives.

Johnson will take both live and pre-submitted questions during the hour-long chat. Questions may now be submitted at buzz-admin@sprint.com.

“Because we’ve been working hard over the last 20 months to provide a great customer experience, our efforts are definitely paying off now,” said Johnson. “We are seeing the proof in third-party surveys and we’re steadily catching the competition. I’m looking forward to sharing those improvements during the online chat and also answer questions about what we’re continuing to do to resolve customer issues and provide great customer service overall.”

To access the live Web chat, go to http://community.sprint.com/ on the day of the event. A complete transcript of the Web chat will be available on the community site following the event.

Sprint will announce additional upcoming chats at a later date.


Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving almost 49 million customers at the end of the second quarter of 2009; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company’s customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.

Source: Sprint

Roni Singleton, 404-649-1579