Industry analyst firms reward Sprint for #gettingbettereveryday in Wholesale and Business services
June 09, 2015
The accolades for Sprint continue to pour in. First, Sprint garnered recognition for the significant improvement with its network. Now, industry analyst firms have honored Sprint Global Wholesale & Emerging Solutions for continued excellence in voice value and also named Sprint Business as the Customer Value Leader in the Mobile Workforce Management market.
 
For the fifth consecutive year, ATLANTIC-ACM recognized the value that Sprint Global Wholesale & Emerging Solutions is delivering to its customers.
 
In a mid-April ceremony at the COMPTEL PLUS Business Expo in Orlando, Sprint Global Wholesale & Emerging Solutions once again took home the best-in-class award for Voice Value, making this the second straight year that positive customer feedback has led to Sprint sweeping the category. 
 
Simply put, this is another prime example of how Sprint’s network is getting better every day by delivering the network reliability – at an affordable price – that wholesale customers require.
 
Following is a list of the other ATLANTIC-ACM categories won by Sprint Global Wholesale & Emerging Solutions since 2011:
 
  • 2014 - Voice Value
  • 2013 - Network, Customer Service, Brand, Voice Quality
  • 2012 - Network, Customer Service, Provisioning, Sales Reps
  • 2011 - Network, Customer Service, Brand, Provisioning
 
Meanwhile, industry analyst firm Frost & Sullivan named Sprint Business a Customer Value Leader in the Mobile Workforce Management (MWM) market.
 
Frost & Sullivan claims that Sprint is a leader in providing customer value in this segment for a number of reasons, including its carefully curated product portfolio, more streamlined and effective messaging, and a newly automated lead generation strategy, which translates high user satisfaction ratings into new sales and expanded deployments.
 
Frost & Sullivan also said Sprint consistently deepens customer relationships by offering superior products and services that deliver a clear, demonstrable return on investment. The findings involved extensive primary and secondary research across the entire value chain of specific products.