Sprint offers customers several tools to help avoid “bill shock”
OVERLAND PARK, Kan. (BUSINESS WIRE), October 14, 2010 - As the Federal Communications Commission (FCC) meets today to discuss what the wireless industry should do to assist consumers in avoiding unexpected charges on their bills, Sprint (NYSE: S) reminds customers that it offers a number of tools to help monitor monthly voice, data and text usage.
Eliminate the fear of overages through Sprint pricing plans
Sprint began offering its first worry-free all-inclusive pricing plan, Simply Everything®, in 2008. The company has continued to make it easier for customers to use all of the features of their phones so they can maximize the value with simplicity and peace of mind.
With the addition of Everything Data plans with Any Mobile, AnytimeSM, Sprint now offers a suite of pricing plans in which customers get unlimited calling to any mobile in America, text, data and more, while on the Sprint network, without the worry about overages on their monthly bills. Customers have no need to get out a calculator to tally up prices for each feature or guess how much data they’ll use in a month.
In addition, through the industry-leading Sprint Free Guarantee, customers wanting to try Sprint can do so for 30 days. If a customer isn’t completely satisfied, they can get reimbursed for the device purchase and activation fee, get the early termination fee waived, get a full refund for service plan monthly recurring charges incurred and get all associated taxes and Sprint surcharges associated with these charges waived. In addition, Sprint will waive the restocking fee for new customer exchanges as part of this policy.1
Receive proactive alerts from Sprint
Sprint monitors the wireless usage of both its new and existing customers. For new customers, during the first six months of service with Sprint, the company will notify them via email the first time they have incurred $10 or more in voice, text or data overage charges. Existing customers will be notified by email if they incur $20 or more in voice, text or data overages in two of the last six months.
Sprint also identifies and alerts customers through email and texts when they incur extremely and unusually high overages for the first time. In all cases, Sprint customer service agents will both educate customers on how to avoid the overages in the future, as well as recommend a new plan that will better meet their wireless needs.
Monitor usage patterns and make plan changes with Sprint Optimizer
Sprint’s online self-service tool, Sprint Plan Optimizer, gives consumer customers the power to analyze their own wireless usage trends. The Sprint Plan Optimizer, available at www.sprint.com/planfit, provides customers with a view of their historical cost and usage trends, and also helps them understand unplanned costs, such as overages (if applicable), as well as providing a breakout of monthly costs and average monthly usage patterns for voice minutes, text messaging and data.
Providing customers with a transparent view into their plan usage and alternatives is intended to help customers make educated and informed decisions about their plans. After viewing a month-to-month analysis of usage and costs, customers can opt to “Analyze My Plan.” If Sprint Plan Optimizer finds a better plan to fit the customer’s usage pattern, a plan change is suggested. Customers may then complete any desired plan changes directly online. With Sprint’s Right Plan Promise, customers who change their plans may do so at any time without extending their contract.
Save money and manage monthly budgets with Sprint’s prepaid offers
Sprint also offers value and flexibility through its prepaid brands, including Virgin Mobile USA and Boost Mobile. Virgin Mobile USA’s Beyond Talk data plan at $25 per month (including taxed and surcharges) and Boost Mobile’s Monthly Unlimited at $50 per month (including taxes and surcharges) both offer predictability and value, without the requirement of annual contracts.
Both brands also have policies in place that alert customers to add money to their balances for voice and other features as their balance gets low. Customers can also check their balance at any time on their handsets. Depending on the customer’s plan, they may incur additional charges or may not have use of their phone until they add money or their next monthly automatic payment clicks in.
Stay connected on Sprint.com, Google and Facebook
Sprint recently updated its website, Sprint.com, which provides notifications and alerts about customers’ activity (through My Sprint) on their usage, billing, payment options, devices and more when they log onto Sprint.com. In addition, Sprint offers widgets which iGoogle and Facebook users can download to stay informed on usage, call details and upgrade eligibility.
Get Sprint wireless account Information at *4
At any point during a Sprint customer’s billing cycle, he or she may dial *4 from their handsets to get an automated tally of their voice minutes, text messages and data used to date. Customers also have the capability to have the information sent to them by text message.
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48.1 million customers at the end of the second quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
1 Refund excludes usage not included in the service plan, premium content, third-party billing and international charges.