Nemertes: “(Sprint’s) Customer Service and a Leading-Edge Approach to High-Speed Wireless Are Paying Dividends.”

September 16, 2010

OVERLAND PARK, Kan. (BUSINESS WIRE), September 16, 2010 - For the second year in a row, Sprint (NYSE:S) has received top honors in the Nemertes 2010 Pilothouse awards for MPLS Services. Sprint beat all rivals in the overall score, ranked highest in value and technology, and earned a close second in customer service.

In the Nemertes report, Sprint’s strong performance is attributed to, ”Sprint’s innovation in areas such as Quality of Service (QoS), SIP trunking integration with MPLS services, and emerging high-speed wireless access options as a result of its partnership with Clearwire and its WiMax network allowed Sprint to score the highest of all providers in technology.”

The report also noted, “Sprint’s recovery, focused on customer service, and a leading-edge approach to high-speed wireless are paying dividends among those who deploy its services.”

"What makes the Nemertes PilotHouse awards unique is that winners are chosen by IT buyers based on their direct experience with their suppliers. Led by top scores in value and technology, once again Sprint’s customers ranked it tops among all MPLS providers," said Irwin Lazar, vice president-Communications and Collaboration Research.

The 2010 Nemertes PilotHouse Awards recognize enterprise-technology providers in 14 computing and communications categories and reflects how vendors and service providers perform in the eyes of their business buyers. The results are based entirely on the views and experiences of actual technology buyers. Nemertes’ determines the methodology, conducts the research, and analyzes the findings. However, Nemertes has no influence over vendor performance. The opinions rest with real buyers. Further, no vendors sponsor this research.

“We’re honored to again receive this award from Nemertes and validation from our customers in the three areas that are central to Sprint’s business brand: innovative technology, world-class customer experience and incredible value,” said Paget Alves, president of Sprint Business Markets Group. “MPLS is the core of our converged solutions strategy, leveraging our wireless and wireline networks to enable voice, video and data via a single IP connection so businesses can reduce costs, improve employee productivity and streamline their network. MPLS also offers a flexible network foundation that scales for growth and allows for easier adoption of next-generation technologies.”

Sprint Global MPLS provides greater service flexibility with real-time Class of Service (CoS) offered at no additional charge, industry-leading Service Level Agreements (SLAs) and 3G/4G wireless access options for fixed and mobile users. Through a combination of its own facilities-based footprint and strategic partner Network-to-Network Interfaces (NNIs), Sprint Global MPLS reaches 165 countries worldwide.

Sprint’s enterprise mobility strategy enhances customers’ productivity and satisfaction while reducing total costs by making key business processes more mobile and flexible. Sprint Global MPLS is the foundation for enterprise mobility, allowing customers to securely connect to the business applications they need, virtually wherever they are. Sprint’s holistic approach to enterprise mobility through an award-winning Global MPLS service provides customers with the confidence that they can rely on Sprint to mobilize their business.

Global MPLS is available through Sprint Business Market Group, which is composed of sales, support, marketing and operations personnel solely dedicated to enterprise, small and medium-sized business and public sector customers. BMG delivers wireless, wireline and converged solutions for companies, drawing on its 3G and 4G wireless capabilities, push-to-talk network,* Global IP network and growing portfolio of M2M partners and solutions.

For more information on Sprint MPLS and converged solutions, visit or contact your Sprint account team. To join in the latest discussions and learn more about business solutions available through wireline convergence, visit the Seamless Enterprise at

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48.1 million customers at the end of the second quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at or and

* “Fastest” based on initial call setup time.


Stephanie Greenwood, 913-315-1612