Sprint first to bring in-store, wireless Xperience to customers’ homes, offices or other locations with Direct 2 You
Direct 2 You launches in New York, San Francisco and Denver in June
OVERLAND PARK, Kan. (BUSINESS WIRE), May 18, 2015 - Sprint (NYSE: S) is expanding its Direct 2 You service to all well-qualified consumers in Kansas City, Miami and Chicago beginning June 1. The unprecedented service brings an in-store experience directly to customers whenever and wherever they want – for free.1 Originally available to existing Sprint customers seeking an upgrade, Sprint will now offer Direct 2 You to all consumers in these three markets who want to switch to Sprint.
The service will continue to roll out to more markets across the country throughout 2015, including New York City, San Francisco and Denver in early June.
“Customers have told us that they want to be served in the comfort of their own homes or at a location convenient for them,” said Rod Millar, vice president, Sprint. “Sprint Direct 2 You Xperts have a passion for people and technology, and our customers appreciate the extra attention. Some customers have even had us meet them in restaurants and hotel lobbies.”
For the Direct 2 You experience, a customer schedules an appointment by calling an 800 number, which can be found at www.sprint.com/direct2you. At the appointed time, an Xpert meets the customer at his or her convenience, sets up the new phone and transfers all content, including contacts, pictures, games and apps. The Xperience also includes personalized training and tips to help the customer become more familiar with using their new mobile device.
Many customers have shared feedback about their experiences with Direct 2 You:
“It’s a great experience and I’m actually kind of shocked you guys came out today.”
“I think this is an excellent feature that Sprint is offering and please keep up the good work.”
“I really like the concept... this idea, feels more personal. It was great.”
“He was so patient with me because I’m an older person. He took his time and explained everything in detail and spent all of his time with me and I really appreciated it. He was great!”
“Over the moon. Expert upbeat. Answered all questions, worked out all glitches. You don’t know the benefit to be a professional and have someone come to your home and help you with your phone.”
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 57 million connections as of March 31, 2015 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
1Within participating markets, Sprint will have specific delivery zones. Upon setting up your appointment, the specialist will determine if your desired location is eligible for Direct 2 You.
Melinda Tiemeyer, 913-315-3607