Sprint’s commitment to customer experience, value and network innovation recognized
OVERLAND PARK, Kan. (BUSINESS WIRE), August 08, 2012 - Sprint (NYSE: S) has received the Nemertes 2012 PilotHouse award for MPLS Services, beating all rivals in customer service. As the Top Provider among Market Challengers, Sprint achieved highest scores in customer service and value within the category, while remaining consistently strong in technology.
Sprint also received the top honor for MPLS Services in 2009 and 2010, and last year earned Top Provider in the Nemertes 2011 PilotHouse awards among Market Challengers for Managed Router Services. All service awards reinforce Sprint’s commitment to excellence in solution design, installation, support and customer care through one global account team.
In the Nemertes report, Sprint’s strong performance is characterized as, “Sprint edges out the other Challengers with a nicely clustered set of ratings … offers a solid MPLS service that is appreciated by Sprint’s customers … Sprint is making a concerted effort to address the enterprise market. We anticipate that its roadmap for the upcoming year will be unveiling some promising initiatives. If that occurs, Sprint will continue to maintain its consistency, and play to its strengths in customer service—as well as adding new capabilities.”
For more information about Sprint’s award, review this summary from Nemertes.
“Nemertes views MPLS services as a key component to managing constrained bandwidth and ensuring performance for critical business applications. Business users of MPLS services rated Sprint a 4.13 out of 5 for customer service, and 4.09 out of 5 for technology, praising the company’s overall customer service," said Henry Svendblad, principal research analyst at Nemertes Research.
Nemertes’ PilotHouse Award program recognizes companies in a variety of technology markets for demonstrating outstanding achievement and superior performance in technological innovation, customer service and value. PilotHouse Awards are based 100% on the experiences of approximately 1,500 IT-decision makers.
“We’re honored to again receive this award from Nemertes and continued validation that we are serving our customers optimally in the critical areas of service experience, technology and value,” said Mike Fitz, vice president of wireline, Sprint. “Our customers depend upon our innovative wireless and all-IP wireline network to deliver the security, reliability and performance demanded by business-critical, real-time applications. Our growing portfolio of converged and cloud solutions will transform customer networks to enable business success right now and into the future.”
MPLS is the foundation for Sprint’s expanding portfolio of cloud-based solutions on which it has been focused on launching this year. This portfolio includes Infrastructure-as-a-Service (IaaS) planned for launch in late 2012 and Sprint Complete Collaboration, a Unified-Communications-as-a-Service (UCaaS) solution launched earlier this year.
Available for both business and wholesale partners, Ethernet access over Sprint’s all-IP network for Global MPLS and Dedicated Internet Access provides more opportunities to reduce network costs for high-bandwidth locations and simplify the complexity of maintaining multiple types of technologies. By the end of 2012, it is expected to be available in 143 markets domestically and 64 countries around the globe.
Sprint Global MPLS provides greater service flexibility with real-time Class of Service (CoS) offered at no additional charge, industry-leading Service Level Agreements (SLAs) and 3G/4G wireless access options for fixed and mobile users. Through a combination of its own facilities-based footprint and strategic partner Network-to-Network Interfaces (NNIs), Sprint Global MPLS reaches 165 countries worldwide.
For more information on Sprint MPLS and converged solutions, visit www.sprint.com/convergence or contact your Sprint account team. To join in the latest discussions and learn more about business solutions available through wireline convergence, visit the Seamless Enterprise at www.seamlessenterprise.com.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 56 million customers at the end of the second quarter of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint No. 1 among all national carriers in customer satisfaction and most improved, across all 47 industries, during the last four years. Newsweek ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Stephanie Greenwood, 913-315-1612