May 21, 2013
Sprint aims to be recognized for providing the best wireless customer experience in the industry and we continue to make great strides. We are pleased that, according to the 2013 American Customer Satisfaction Index (ACSI), Sprint is the most improved company in customer satisfaction, across all 47 industries, over the last five years. Also, Sprint ranked highest in delivering best value among national carriers, in the latest index.
- The American Customer Satisfaction Index (ACSI) is an independent national benchmark of customer satisfaction with the quality of products and services available to household consumers in the United States.
- Sprint is the most improved company in customer satisfaction, across all 47 industries, over the last five years. - 2013 American Customer Satisfaction Index (ACSI).
- Sprint ranks highest in delivering best value among national carriers. - 2013 American Customer Satisfaction Index (ACSI).
- Press Release: “Sprint Most Improved Company in Customer Satisfaction Among All U.S. Industries”
“To be recognized as the most improved U.S. company, period, during the last five years in the ACSI survey is validation that our relentless quest to provide the best customer experience is being noticed.”
- Dan Hesse, Sprint CEO
Sprint has customer-friendly programs, policies and services, and dedicated employees — all focused on the customer experience. What’s important is a trend of continual improvement. Year after year, Sprint has made significant progress, as demonstrated by its most-improved rating in the 2013 ACSI results.
We are rolling out new self-service tools to help customers quickly and easily make changes or obtain information about their accounts without ever having to contact a service agent or visit a store. We’re also in the midst of rolling out an all-new network bringing our customers faster data speeds, better signal strength, fewer dropped calls and improved voice quality. This initiative involves equipment enhancements at 38,000 sites across the country. In markets where the upgrades have been completed, customers tell us they’re enjoying noticeable improvements.
Sprint also makes great efforts to meet our customers where they would like us to meet them. Many customers, for example, find it convenient to ask questions or seek assistance on Facebook, Twitter and other online sites. We have dozens of dedicated agents on the Sprint Social Care team who help thousands of customers each week through interactions on Twitter, Facebook and our online Community on Sprint.com.