OVERLAND PARK, Kan. (BUSINESS WIRE), July 26, 2013 - Sprint (NYSE: S) has been recognized as an “Enterprise Trusted Advisor” within the new Nemertes Enterprise Trusted Advisor™ program, among an elite group of 12 vendors and service providers.
According to Nemertes, “IT leaders don’t even develop a strategy without reviewing it with their trusted advisors first, or having them at the table helping to develop it.” Sprint achieved strong rankings in each of the core characteristics that are crucial to becoming and maintaining trusted advisor status with enterprises: expertise, credibility, contact management, character and enlightenment.
Nemertes’ annual Enterprise Trusted Advisor program provides insight based on nearly 1,100 interviews and surveys from IT decision-makers and influencers about their relationships with technology vendors and service providers. The report addresses the characteristics and expectations of “trusted advisors,” as rated by the IT professionals. Based on this research, Nemertes has named 12 providers Enterprise Trusted Advisors, among the 135 vendors evaluated.
“With the move from Information Technology to Enterprise Technology, IT leaders depend heavily on advice and collaboration from the partners they consider trusted advisors,” says Robin Gareiss, executive vice president and founder – Nemertes Research. “Vendors can earn this prestigious designation only by fostering the characteristics that are vital to becoming trusted advisors, and by receiving top ratings from their customers. Sprint achieved scores greater than 8.0 in all five characteristic ratings, and IT leaders called out Sprint’s customer service and pricing as key benefits.”
For more information about Nemertes’ program and Sprint’s designation, review this summary.
“The exceptional feedback from our customers helped us achieve a Trusted Advisor designation, which puts Sprint in the strongest position compared to our direct competitors,” said John Dupree, senior vice president of sales – Sprint. “However, the competitive landscape is broadening and Sprint is pleased to be in excellent company within this elite but varied group of technology vendors and service providers. Customers rely on our expertise, proven innovation and customized approach to solving their business challenges through a single global account team that understands converged, cloud and mobility solutions. They view us as an extension of their teams as they strategically shift towards a ‘new enterprise’ and become trusted advisors internally.”
In 2012, Sprint received the Nemertes Pilothouse award for MPLS Services. As the Top Provider among Market Challengers, Sprint achieved highest scores in customer service and value within the category, while remaining consistently strong in technology. In 2011, Sprint earned Top Provider in the Nemertes 2011 Pilothouse awards among Market Challengers for Managed Router Services. All service awards reinforce Sprint’s commitment to excellence in solution design, installation, support and customer care through one global account team.
About Nemertes Research
Nemertes Research is a research-advisory and strategic-consulting firm that specializes in quantifying the business value of emerging technologies. We offer advisory services based on real-world, real-time discussions with hundreds of IT executives at organizations across a range of industries, and are the proud hosts and presenters of the Nemertes Navigator360 Conference. Visit www.nemertes.com to learn more.
About Sprint Business Solutions
Sprint is a global provider of secure and reliable wireline and wireless communication services. With a best-in-class all-IP network as the foundation, Sprint helps enterprises unleash the full potential of business-critical applications through a single account team that understands converged, cloud and mobility solutions, delivering an unrivalled customer experience.
For more information on Sprint’s converged, cloud and mobility solutions, visit www.sprint.com/convergence or contact your Sprint account team. To join in the latest discussions and learn more about business solutions available through convergence, visit the Seamless Enterprise at www.seamlessenterprise.com.
Sprint offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint served more than 55 million customers at the end of the first quarter of 2013 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, during the last five years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Stephanie Greenwood, 913-315-1612