Winning streak continues: ATLANTIC-ACM honors Sprint for the third
time in 2009
OVERLAND PARK, Kan.--(BUSINESS WIRE)--Oct. 1, 2009--
Sprint (NYSE: S) has received a 2009 Business Connectivity Carrier
Excellence Award for Customer Service (ILEC/IXC) (tied with another
carrier in this category) from ATLANTIC-ACM, the third award this year
from the research company. The award marks Sprint’s leadership in
providing quality customer service for business customers using IP-based
and converged solutions. Sprint also was a top scoring carrier for VoIP
Earlier this year, Sprint received the ATLANTIC-ACM
2009 Global Wholesale Best in Class Award for Data Product Quality.
Sprint also received three ATLANTIC-ACM
2009 Best-in-Class Domestic Wholesale Awards for sales
representatives, provisioning (tie) and customer service.
“This industry distinction validates our dedication to excellence in
providing the best possible experience to our customers,” said Wanda
Satryb, vice president of Customer Care and Technical Support, Sprint.
“It’s an honor to be rewarded by our business customers for the support
Sprint provides on their complex needs, especially as they rapidly adopt
converged solutions. Sprint has the expertise and unique application
portfolio to simplify the communications experience and meet the
evolving demands of the business and government markets.”
“When we at ATLANTIC-ACM ask customers to rate their providers, Sprint’s
business customers’ high opinions reflect the investment Sprint has made
in serving their customers well,” said Dr. Judy Reed Smith, CEO of
ATLANTIC-ACM. “Sprint has focused their product line on the key
technologies needed for the next decade and takes care of them in a way
To further demonstrate Sprint’s leadership in business customer care,
Sprint supports businesses of all sizes in a variety of ways:
A specialized design team and implementation project manager, to
determine the best technological solutions and ensure smooth
The Web-based, on-demand tool Compass, allowing customers to optimize
and manage their own IP/MPLS networks with real-time status and
performance statistics. This self-service portal enables users to
quickly locate network connections, ports and configurations; access
historical reports and Class-of-Service policy performance; perform
initial troubleshooting and testing before reporting an issue; and,
initiate network change requests.
Support centers worldwide, including the United States, Europe and
Asia-Pacific. Sprint provides in-language troubleshooting during local
customary business hours as well as after-hours support.
In addition, Sprint conducts monthly wireline customer satisfaction
surveys, and results have shown consistent improvement. In the first
quarter 2009, a large majority of customers indicated they are satisfied
with the performance of the Sprint business service center overall and
with their individual representative (surveys conducted by Mindshare
Technologies Inc., www.mshare.net).
Also, based on the recently completed 2009 Customer Loyalty Satisfaction
survey with wireline users, Sprint does a better job of exceeding
customer expectations compared to the industry (based on 2009 Business
CLS Study conducted by GfK Customer Research North America, www.gfkamerica.com).
The ATLANTIC-ACM domestic business connectivity research is an
industry-wide, survey-based study that enables small and medium-sized
business and enterprise customers to provide feedback on multiple
carriers in a variety of service and product categories, as well as
evaluate carriers’ operations. The awards are based on the average score
each carrier received for each operation and service/product category.
Carrier excellence awards were divided between incumbent/interexchange
carriers (ILEC/IXC) and competitive local exchange carrier/cable
provider/fiber provider (CLEC/Cable/Fiber).
Results are based on ATLANTIC-ACM surveys to understand business
customers’ opinions on provider operations, product quality and prices.
The study results will be included in the ATLANTIC-ACM Business
Connectivity and Wireless Report Card, which is in its fourth year and
continues to succeed in capturing a valuable overview of the business
connectivity landscape from the customer’s perspective. The report card
features business/enterprise customer ratings of carrier performance in
specific product and business relationship categories from the past 12
months of service.
To learn about other awards Sprint has received, visit www.sprint.com/companyinfo/awards.
For more information on Sprint converged business solutions, visit www.sprint.com/convergence
or contact your Sprint account team. To join in the latest discussions
and learn more about business solutions available through wireline
convergence, visit the Seamless Enterprise at www.seamlessenterprise.com.
Boston-based ATLANTIC-ACM is a leading provider of strategic research
and consulting services serving the telecommunications and information
industries. In addition to producing the industry’s principal
benchmarking, sizing and opportunity studies, the company assists
clients in evaluating telecommunications opportunities for successful
investment, market entry, and long-term planning.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including
two wireless networks serving almost 49 million customers at the end of
the second quarter of 2009; industry-leading mobile data services;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. The company’s customer-focused strategy
has led to improved first call resolution and customer care satisfaction
scores. For more information, visit www.sprint.com.
Stephanie Greenwood, 913-794-3658