OVERLAND PARK, Kan.--(BUSINESS WIRE)--Mar. 4, 2009--
Sprint (NYSE:S) has received three ATLANTIC-ACM 2009 Best-in-Class
Domestic Wholesale Awards for sales representatives, provisioning (tie)
and customer service. Sprint’s strong performance in all three
categories this year is buoyed by a repeat best-in-class performance in
two of the three categories, provisioning and customer service. This is
the first time Sprint has won in the sales representatives category,
after finishing in second place last year.
The awards mark Sprint’s leadership in meeting the needs of domestic
wholesale partners, particularly in meeting the contracted date of
installation and network reliability (provisioning), strong operations
support, professionalism, expertise and ability to solve problems in a
timely manner (customer service), and the overall credibility, integrity
and consultative relationships cultivated by Sprint and its partners
The results are based on ATLANTIC-ACM’s 2009 Long Distance Carrier
Report Card, which invited wholesale customers to evaluate the
performance of their carriers. Representatives of ATLANTIC-ACM presented
the Domestic Wholesale Best-in-Class Awards on March 3 at the COMPTEL
2009 Convention and Expo in Dallas.
In addition, Sprint performed well in several domestic wholesale
categories, including second place for overall voice product quality,
and third place for network and brand. This indicates that survey
respondents have a strong perception of Sprint’s network performance for
quality and service, and overall brand reputation.
“These awards are the result of a renewed focus on meeting the needs of
our customers,” said Jim Patterson, president of wholesale, Sprint.
“We’ve worked hard to demonstrate to customers our unique approach to
addressing all areas of their business – voice quality, brand
recognition and customer service – just to name a few. We’re honored to
receive these awards and will continue to do all we can to help our
partners grow their businesses.”
“Sprint’s strong performance in this year’s domestic long-haul wholesale
survey is made all the more impressive by their repeat wins in
provisioning and customer service,” said Fedor Smith, president,
ATLANTIC-ACM. “Sprint has proven itself to be the industry leader in
categories that directly impact customer experience, and dictate
Sprint has received a variety of ATLANTIC-ACM awards in the past several
years, including the ATLANTIC-ACM 2009 Global Wholesale Best-in-Class
Award for Data Product Quality for the second year in a row.
The awards are based on carrier evaluations by hundreds of wholesale
buyers. Stemming from research begun in 1995, which has become a
critical benchmarking survey in the competitive long-distance industry,
the 2009 edition of ATLANTIC-ACM’s Global Wholesale Carrier Report Card
awards are based on evaluations by hundreds of wholesale customers. This
annual survey asks wholesale customers to rank approximately 15
wholesale service providers in categories that include brand, sales
reps, provisioning, network performance, customer service, billing, and
numerous product quality and price categories.
With more than 16 years of experience in the wholesale business, Sprint
delivers a broad range of wireline and wireless solutions that enable
the extension of the wholesale customer’s workplace and help employees
work more productively and cost-effectively.
For more information on Sprint wholesale solutions, visit www.sprint.com/wholesale
or contact your Sprint account team.
Boston-based ATLANTIC-ACM is a leading provider of strategic research
and consulting services serving the telecommunications and information
industries. In addition to producing the industry’s principal
benchmarking, sizing and opportunity studies, the company assists
clients in evaluating telecommunications opportunities for successful
investment, market entry, and long-term planning.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel is widely recognized for
developing, engineering and deploying innovative technologies, including
two wireless networks serving more than 49 million customers at the end
of the fourth quarter 2008; industry-leading mobile data services;
instant national and international push-to-talk capabilities; and a
global Tier 1 Internet backbone. For more information, visit www.sprint.com.