Independent Business Customer Survey Highlights Sprint’s Dedication to Providing Superior Value and Exceptional Customer Service
OVERLAND PARK, Kan. (BUSINESS WIRE), June 24, 2011 - Sprint (NYSE:S) today announced that it has received 11 awards in two of ATLANTIC-ACM’s 2011 U.S. studies. The awards were based on results from the 2011 Business Connectivity and Wireless Business Report Cards, which rate carriers in key product and service categories based on approximately 3,500 individual carrier ratings. Award categories were separated by CLEC (competitive local exchange carrier) and ILEC/IXC (incumbent local exchange carrier/inter-exchange carrier) providers.
“We have dedicated significant resources to providing a consistent and positive experience while balancing the evolving demands of our enterprise customers,” said Tom Roberts, vice president of business marketing, Sprint. “It is an honor to receive these awards from a well recognized industry research firm like ATLANTIC-ACM, and we are pleased to see this leading independent survey reflect our commitment to providing enterprise customers with a superior wireless and wireline experience.”
Sprint led the pack among Business Connectivity award winners with a total of seven best-in-class honors, including ILEC/IXC Brand, Sales Reps, Provisioning, Customer Service, Enterprise Voice Value, Data Quality, and Enterprise Data Value. Additionally, Sprint was the top honoree among Wireless Business award winners with best-in-class distinctions for Wireless Sales Reps, Provisioning, Billing and Customer Service.
Since 1995, the ATLANTIC-ACM Report Card series has served as the telecom industry’s principal source of carrier performance benchmarking information. The ATLANTIC-ACM Business Services Report Cards’ awards ceremony took place on June 9th at the Yale Club in New York. The awards were presented by ATLANTIC-ACM CEO Dr. Judy Reed Smith.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry’s principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry and long-term planning. For more information, visit ATLANTIC-ACM’s website at www.atlantic-acm.com.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 51 million customers at the end of 1Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Stephanie Greenwood, 913-315-1612