October 12, 2017

Sprint Extends Support for Customers Impacted by Northern California Wildfires 

OVERLAND PARK, Kan. – October 12, 2017 – As wildfires continue to rage in Northern California, Sprint has extended its waived text, call and data overage fees for Sprint, Boost Mobile and Virgin Mobile customers in affected areas through October 15, 2017.

Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits. 

Sprint crews have brought many inoperable cell sites back online, however a number of sites are still inaccessible and cannot be serviced until evacuation orders are lifted. A Cell on Wheels (COW) has been deployed in Santa Rosa, CA to temporarily enhance service to the area.

“Our thoughts go out to everyone impacted by this sad and devastating situation,” said Suehyun “Johan” Chung, Sprint’s Regional President for Northern California. “Communications are vital in times like these and we are doing all that we can to make sure our customers stay connected.” 

 

Sprint Responds to Northern California Wildfires

OVERLAND PARK, Kan. – October 10, 2017 – Due to the wildfires raging in Northern California, Sprint will waive text, call and data overage fees for Sprint, Boost Mobile and Virgin Mobile customers in affected areas through October 12, 2017.

Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits. 

“Some customers might be experiencing service issues due to damaged fiber resulting from the fires,” said Suehyun “Johan” Chung, Sprint’s Regional President for Northern California. “Our team is in the area and on standby awaiting clearance to restore service as quickly and safely as possible.” 

 

About Sprint

Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served 53.7 million connections as of June 30, 2017 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past five years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.