Agencies continue to rely on the depth of Sprint’s wireless portfolio, including the industry-leading push-to-talk service, Nextel Direct Connect(R), for instant communications; mobile broadband data services on America’s most dependable 3G network*; and are eagerly anticipating the blazing fast speeds and dynamic new applications that can be enabled by Sprint 4G, available in 27 markets across the country and scheduled to launch in the Washington, D.C., area in 2010.
Key wireless contract wins in 2009 include:
"2009 was a great year for Sprint as we continued to support our federal customers with innovative, cost-effective, wireless solutions powered by the Now Network for their day-to-day communication needs," said Bill White, vice president of Federal Programs, Sprint. "We are very excited about the expected 2010 launch of Sprint 4G in Washington, D.C., which will allow agencies to experience mobility services up to 10 times faster than today’s 3G** leading to enhanced experience and productivity."
Launch of Dedicated Care Team
Sprint recently created a single Dedicated Care team to support all federal civilian and Department of Defense (DoD) agencies. This specialized federal government Dedicated Care team will offer complete life-cycle support to these agencies, including dedicated care, program management, order management, public safety care, premier care inbound/offline agents, retention, and purchase order management for federal customers with one or more lines.
Networx Enterprise enables future services for federal customers
In preparation for the expected 2010 launch of Sprint 4G in Washington, D.C., and the current availability of the service in 27 markets across the country, the service has been added to Sprint’s Networx Enterprise contract. Businesses are already discovering that Sprint 4G is an effective, flexible alternative for Internet connectivity and can both increase productivity and expand their capabilities. Sprint 4G extends the Web experience to meet each person’s moment-to-moment mobile needs by using 4G data cards and routers. In the future, these services will include laptop solutions and mobile phones that deliver rich content, larger file transfers, streaming video and low-latency remote access.
In addition, Sprint Mobile Integration has been added to the Networx Enterprise contract. Mobile Integration is a unique solution that enables users to fully integrate their mobile phones with the unified communications environment, extending desktop phone capabilities to mobile phones.
In 2009, Sprint was awarded Managed Trusted IP Services (MTIPS) from the U.S. General Services Administration (GSA), so agencies can benefit from Sprint’s global IP network and managed services expertise to deploy the appropriate MTIPS solution to minimize risk and threats to federal information systems. MTIPS is a modification to the Networx Enterprise contract that allows federal agencies to order IP services that comply with Office of Management and Budget (OMB) Memorandum 08-05 issued Nov. 20, 2007. The OMB action calls for implementation of Trusted Internet Connection (TIC) mandate, which required agencies to reduce the number of connections to the public Internet and provide secure IP portals for agency traffic to and from the public Internet.
Additions to the GSA schedule include NextMail and NextMail Locator. NextMail enables mobile workers to "push, speak, send" a recorded voice message to up to 50 e-mail addresses, even if the recipients are not Nextel Direct Connect subscribers, with a just the push of a button. NextMail allows users to open tickets, send in sales leads, close out jobs, meet industry reporting requirements, document breakages and problems at customer sites, schedule appointments or just record self-reminders. NextMail’s customizable subject lines enable recipients to prioritize inbound voice communications, allowing for critical issues to be handled first.
For users with compatible phones, NextMail Locator gives mobile teams access to location-based information to enhance their NextMail messaging, including GPS coordinates, location time stamp, physical street address and an interactive map of their position. The interactive map allows recipients to see an aerial view of the sender’s location, a hybrid view showing the names of roads and streets surrounding the sender, and a bird’s eye view that provides a direct "snapshot" of the physical location of the sender. NextMail Locator provides verification of field service events, exceptions and deliveries.
Sprint serves its federal customers through its newly formed Business Markets Group (BMG). Composed of sales, support, marketing and operations personnel, Sprint’s BMG is dedicated solely to enterprise, general business and public sector customers. BMG delivers wireless, wireline and converged solutions for companies, drawing on the nation’s most dependable 3G mobile broadband network, 4G capabilities that are well ahead of Sprint’s competition, the fastest national push-to-talk network,*** and a comprehensive solutions portfolio of devices and applications.
For more information on Sprint’s business solutions, visit www.sprint.com/federal or contact your Sprint account team.
ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 48 million customers at the end of the third quarter of 2009 and the first and only 4G service from a national carrier in the United States; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The company’s customer-focused strategy has led to improved first call resolution and customer care satisfaction scores. For more information, visit www.sprint.com.
* "Dependable" based on independent, third-party drive tests for 3G data connection success, session reliability and signal strength for the top 50 most populous US markets (including Puerto Rico) from January 2008 to August 2009. Not all services are available on 3G and coverage may default to separate network when 3G is unavailable.
**Up to 10x Faster claim: Based on download speed comparison of 3G’s 600 kbps vs. 4G’s 6 Mbps. Typical published 3G avg. speeds (600 kbps-1.7 Mbps); 4G avg. speeds (3-6 Mbps).Actual speeds may vary.
*** "Fastest" based on initial call setup time.
Sukhi Sahni, 703-592-7779