For second consecutive year, Sprint is award winner in the categories of Network, Provisioning and Customer Service; Earns outright title for Sales Representatives
OVERLAND PARK, Kan. (BUSINESS WIRE), April 17, 2012 - Sprint (NYSE:S) Wholesale and Emerging Solutions earned four Best-in-Class awards yesterday from industry-leading research firm ATLANTIC-ACM for 2012 U.S. Long Haul Carrier Excellence. After surveying hundreds of customers to rank Carrier Excellence for its Domestic Wholesale Report Card, ATLANTIC-ACM recognized Sprint with Best-in-Class Awards for No. 1 performance in the areas of Network, Provisioning and Customer Service for the second consecutive year. This year, Sprint won all three of these categories outright. Sprint also received sole recognition for having the top-rated U.S. long haul Wholesale sales reps, commended for their technical expertise and proactive selling.
“Sprint consistently receives high marks from customers for excellence in providing Wholesale services, as attested by the ATLANTIC-ACM results,” said Matt Carter, president, Wholesale & Emerging Solutions – Sprint. "Sprint is well positioned as a leading provider of Wholesale services with an innovative suite of products and services that enables our customers to build compelling offers and take market share.”
ATLANTIC-ACM’s 2012 Domestic Wholesale Report Card asked Wholesale customers to rank major U.S. Wholesale service providers in categories that include brand, sales representatives, provisioning, network performance, customer service, billing, and numerous product quality and price categories. Once again, the overall Wholesale customer experience at Sprint was rated well above the industry average. This indicates that survey respondents have a strong perception of Sprint’s network performance for quality, service, and their sales and service representatives. Stemming from research begun in 1995, this analysis has become a critical benchmarking milestone in the industry.
“Sprint won more awards than any other carrier this year,” said Fedor Smith, president – ATLANTIC-ACM. “Sprint’s repeat win for network, provisioning and customer service, with the addition of the sales rep win this year, leaves little doubt that Sprint’s customers not only appreciate the quality of service Sprint provides, but also the level of service Sprint employees offer.”
Sprint Wholesale delivers an integrated, innovative, customizable suite of value-added solutions to drive customer revenue, profit and subscriber growth. Visit the newly redesigned http://www.sprint.com/wholesale to see the full list of products and services available.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 55 million customers at the end of 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
John Votava, 949-748-3403