Customer perceptions from ATLANTIC-ACM’s 2012 Global Wholesale Carrier Report Card research recognizes Sprint as having the best-performing network out of more than 80 wholesale providers
OVERLAND PARK, Kan. (BUSINESS WIRE), January 19, 2012 - Sprint (NYSE:S) was presented with the 2012 Network Award for Global Wholesale Excellence from industry analyst firm ATLANTIC-ACM, which surveys hundreds of customers to rank Carrier Excellence worldwide. The 2012 ATLANTIC-ACM Global Wholesale Report Card surveys hundreds of customers ranking the global wholesale providers they work with worldwide. The global recognition builds on Sprint’s previous Wholesale Carrier Excellence Network Award from ATLANTIC-ACM’s 2011 U.S. Longhaul Wholesale Report Card, which surveys long haul wholesale buyers purchasing services strictly in the U.S. The latest accolade continues the winning trend of awards Sprint has received year after year for excellence in providing wholesale services.
The award was accepted on Wednesday by Sally O’Brien, director, International Wholesale Sales – Sprint, during a ceremony at the Pacific Telecommunications Council (PTC) conference in Honolulu.
“We are honored to be recognized for offering a world-class network that enables wholesale services such as reliable international voice and data solutions,” said Yijing Brentano, vice president, International Wholesale – Sprint. "We have the capacity and footprint that we augment with regional, in-country support, dedicated account teams and resource-centers around the globe to further increase the value of our international network for wholesale customers.”
The 2012 ATLANTIC-ACM Global Wholesale Report Card is an impartial, market-wide customer feedback study of leading global wholesale providers. Customers from more than 80 unique global wholesale providers were asked to rank wholesale service providers in categories that include brand, sales representatives, provisioning, network performance, billing, customer service and numerous product quality and price competitiveness categories. The overall wholesale customer experience at Sprint was rated well above the industry average. This indicates that survey respondents have strong perceptions of Sprint’s network performance for quality, service, and their sales and service representatives.
“In 2012, Sprint honored its four-year legacy of clinching Carrier Excellence titles in ATLANTIC-ACM’s Global Wholesale Report Card,” said Fedor Smith, president – ATLANTIC-ACM. “This year Sprint won the award for Network Performance based on global wholesale customers’ high opinion of the quality and reliability offered by Sprint’s global network.”
Sprint’s Wholesale Solutions Group has a full suite of customizable solutions, including Global MPLS, which offers a flexible and scalable network foundation that enables customers to move to next-generation technologies, such as Fixed Mobile Convergence or Unified Communications; and Mobile Broadband on Demand, enabling end-users to purchase prepaid broadband by the day, week or month. Also available to Sprint Wholesale Solutions Group customers is access to reselling 4G, with faster download speeds and more bandwidth. Customers can choose from two very easy ways to deliver an MVNO wireless offering to market - Traditional Wireless Resale and Turnkey Back-office Wireless Resale. Go to sprint.com/wholesale to view the complete product portfolio, customer testimonials and white paper downloads.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 53 million customers at the end of 3Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The 2011 American Customer Satisfaction Index showed Sprint is the #1 most improved company in customer satisfaction, across all industries, over the last three years. Newsweek ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
John Votava, 949-748-3403