Sprint Recognized for Wholesale Excellence Internationally and Domestically
OVERLAND PARK, Kan. (BUSINESS WIRE), April 05, 2011 - Sprint (NYSE: S) continues to rake in accolades from industry-leading research firm ATLANTIC-ACM for 2011 U.S. and Global Carrier Excellence, taking home Global Wholesale Excellence awards for No. 1 in Brand and Voice Value, and U.S. Wholesale Excellence Awards for No. 1 in Brand, Provisioning, Network and Customer Service. ATLANTIC-ACM surveys hundreds of customers to rank Carrier Excellence worldwide. These recent awards add to a bevy of awards Sprint has received consistently year after year for excellence in providing Wholesale services.
“This multi-year winning streak for Sprint underscores our leadership in the Wholesale arena and our commitment to delivering high-quality products and exceptional customer service,” said Matt Carter, president of Sprint Global Wholesale Solutions. "We are honored by these continued acknowledgements and will continue to strive to be the leader in the industry through our focus on excellence in all areas including customer service, voice quality and service dependability.”
ATLANTIC-ACM’s 2011 Carrier Excellence Awards asked wholesale customers to rank major U.S. wholesale service providers in categories that include brand, sales representatives, provisioning, network performance, customer service, billing, and numerous product quality and price categories. The overall wholesale customer experience at Sprint was rated well above the industry average. This indicates that survey respondents have a strong perception of Sprint’s network performance for quality, service, and their sales and service representatives. Stemming from research begun in 1995, this analysis has become a critical benchmarking milestone in the industry.
“Consistently earning high scores and positive reviews from customers in this study, Sprint continues to produce a very positive customer experience,” said Fedor Smith, president of ATLANTIC-ACM. “Sprint’s domestic wholesale customers are pleased with Sprint’s accountability throughout its installation process, resulting in Sprint’s industry-leading score in provisioning.”
Sprint Wholesale delivers an integrated, innovative, customizable suite of value-added solutions to drive customer revenue, profit and subscriber growth. Go to http://www.sprint.com/wholesale to see the full list of products and services available.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 49.9 million customers at the end of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
John Votava, 949-748-3403