Customers who didn’t initially subscribe now have a second chance to sign up
OVERLAND PARK, Kan. (BUSINESS WIRE), August 01, 2011 - From Aug. 1 through Aug. 31, Sprint (NYSE: S) is giving customers who originally opted out of its Total Equipment Protection (TEP) program at the time of purchase another chance to enroll. Sprint’s Total Equipment Protection provides coverage against loss, theft and damage.
The cost for TEP is $8 per month, per line of service. To be eligible in the TEP open enrollment, the customer’s device must be functioning and in the customer’s possession. Customers can enroll at www.tepenroll.com, at any Sprint location, or by calling 877-663-6250.
“Wireless devices are more advanced today and consumers are relying even more on them for their business and everyday needs,” said Bob H. Johnson, president, Sprint Consumer Division. “TEP is an affordable way to help ensure devices are protected from expensive replacement costs due to unintentional damage, loss or theft.”
TEP offers comprehensive end-to-end coverage and the peace of mind resulting from an easy, hassle-free solution. TEP will help customers who subscribe enjoy the following benefits:
- Service and Repair available at one of Sprint’s 1300 service and repair locations
- No additional repair costs for in-store services
- Next business day replacements for loss, stolen or damaged claims
- Ability to file claims online with email notification of claim and shipment status
- Extended customer service hours
- The Protection App which allows eligible devices the ability to remotely locate lost devices, erase, backup, manage and restore contacts.
There is a $50 or $100 non-refundable deductible per approved claim for lost, stolen, or physical or liquid damage. The deductible is based on phone model.
TEP combined the Equipment Service and Repair Program and the Equipment Replacement Program underwritten by the Continental Casualty Company.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 52 million customers at the end of 2Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Roni Singleton, 404-649-8354