November 30, 2018

After 15 named storms, the 2018 Hurricane Season officially comes to an end on Nov. 30. Sprint’s Enterprise Incident Management team, Network team and Emergency Response Team (ERT) spent approximately 65,000 hours monitoring, preparing and responding to major seasonal weather events including Hurricanes Florence and Michael, as well as Tropical Storms Gordon and Lane.

With a squadron of employees always on alert, Sprint was ready to respond to and serve the local communities devastated by the impacts of some of these storms. Teams were responsible for transporting, fueling and maintaining hundreds of permanent and portable generators for network restoral when needed.

Sprint used a significant number of resources to respond during these events such as mobilizing portable generators, specialized repair vehicles, COWs (Cells-On-Wheels), and many specially trained technicians on the ground. Our ERT and network teams logged more than a half a million miles to and from hurricane impacted areas providing network assistance.

Watch our teams on the ground during Hurricane Florence work to help our customers stay connected. 


Our teams are proud to have worked alongside numerous public agencies, including the Florida Department of Management Services, Georgia Emergency Management Agency, South Carolina Department of Administration and North Carolina EOC to offer emergency response, communications coordination and disaster recovery needs.

As another active hurricane season ends, Sprint’s work is not over. Our teams are already assessing our efforts over the last few months to be able to plan ahead for the 2019 hurricane season.


Winter Storm Season Is Upon Us

Even before the official start of the winter season on the calendar, the first snowflakes have already made their way across many parts of the U.S., including one officially named winter storm. Just as Sprint does in advance of hurricane season, our network, emergency response and disaster recovery teams have long been conducting winter storm preparation activities and will continue to closely monitor any potential threat of severe winter weather.

In addition to the Sprint team being ready for what Mother Nature delivers this winter, we want to help wireless consumers be prepared, too. We offer the following tips for customers in the path of a winter storm:

  • Keep wireless phones and backup batteries fully charged, and be aware that an interruption of wireline and commercial power could affect wireless coverage.
  • In times of commercial power outages, a car adapter for your wireless phone should enable you to recharge the battery.
  • Wireless networks sometimes experience heavy traffic during emergency events, so rather than call, send text messages.
  • Keep phones and necessary accessories in a sealed plastic bag to avoid water damage.
  • If you’re outside in extreme temperatures, help protect the battery by storing your phone in your pocket next to your body to keep it warm.
  • Make sure to have family and emergency numbers stored in wireless devices.
  • Take pictures and/or video of your property and valuables before the storm hits, so you have "before" pictures in the event of any storm damage. Don’t forget to save them to your storage cloud or send them to your email account for safe record keeping.