January 09, 2006

Restoration efforts underway

Media Contact:
John B. Taylor

Reston, Va. — 01/09/2006

At approximately 3:30 p.m. EST (12:30 PST) on Jan. 9, 2006, a fiber cut between Phoenix, Ariz. and Palm Springs, Calif. has impacted Sprint Nextel’s wireless, wireline and long distance service along the West Coast.

At the time the cut occurred west of Phoenix, Sprint Nextel was conducting emergency maintenance to its fiber optic network near Reno Junction, Calif., which is near Reno, Nev. The traffic passing through Reno was being temporarily routed through the network near Phoenix as part of the standard emergency maintenance plan.

This resulted in a "dual" fiber cut affecting traffic going to and coming from the west coast and other western parts of the United States.

The Phoenix fiber cut impacts:

  • Mobile phone long distance service on both Nationwide Sprint PCS and Nextel National Network.
  • Internet traffic on the Sprint Nextel IP network (traffic may be delayed).
  • Sprint Nextel local residential and business telephone service also is impacted, in that local customers may be unable to make long distance calls. Local phone service should not be impacted.
Sprint Nextel technicians have suspended the emergency maintenance near Reno so we can quickly restore as much traffic as possible. Other Sprint Nextel technicians are at the site of the Phoenix cut and will begin repairing the fiber cut as soon as possible.

Sprint apologizes to its customers for the inconvenience to its customers. We are working to restore service as soon as possible.

Update: 1/9/06, 10:00 p.m. EST: For the cut near Reno Junction, the splice repair was completed around 6:30 p.m. EST; the cut near Phoenix was repaired around 7:00 p.m. EST; and service began to restore immediately. All impacted services have now been restored.