Mills to lead local efforts aimed at improving the customer experience, enhancing the LTE Plus network and increasing sales
CHICAGO (BUSINESS WIRE), January 14, 2016 - Jim Mills joins Sprint (NYSE: S) as president of the Illinois and Wisconsin Region. Based in Chicago, he will be responsible for sales strategy, network oversight, customer service, marketing communications and general operations supporting the full portfolio of Sprint products and services from enterprise to consumer. Mills will report to Kevin Crull, president of the Central Area.
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Mills’ appointment follows Sprint’s announcement that it will restructure the company into four geographic areas – West, Central, Northeast and South – with targeted resources devoted to 17 top regions, including Chicago. Under Mills’ leadership the company will develop market-specific offerings serving the unique local needs of consumer and business customers. Mills will assume the responsibilities of Tracy Nolan, president and general manager of Illinois and Wisconsin, as she transitions into her new role as senior vice president of sales for the office of the CEO.
“Our new regional structure positions Sprint to better connect with our customers and frontline associates so we can deliver even more competitive offers through a localized approach. We have been testing this local approach in the Chicago market for some time now, and are extremely pleased with the results so far. I’m confident that Jim’s leadership will help build on our success in Illinois and Wisconsin.”
Kevin Crull, President, Central Area
The Central geographic area covers Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, western Pennsylvania, West Virginia and Wisconsin. It encompasses more than 533 company-owned or Sprint-branded retail stores.
“Sprint’s localization efforts have been incredibly effective in the Chicago market. I’m excited to build on that momentum and find new, innovative ways to drive even more success in the region.”
Jim Mills, President, Illinois and Wisconsin Region
Before joining Sprint, Mills served as vice president of retail sales and operations at Vonage. Before that, he held a variety of leadership positions at T-Mobile, including vice president and general manager for Chicago and the Great Plains region.
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 58.6 million connections as of Sept. 30, 2015, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past five years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Yui Namiki, 312-523-1532