Jobs and Investments are Part of Sprint For Chicago Initiative Dedicated to Improving Customer Service
CHICAGO (BUSINESS WIRE), September 01, 2015 - Mayor Rahm Emanuel and Sprint (NYSE:S) announced today an expansion of Sprint® for Chicago, which will add more than 750 new jobs to neighborhoods throughout Chicago and an expected investment of nearly $150 million by the end of 2016. Today’s announcement builds on the 300 new jobs that Mayor Emanuel and Sprint announced in March 2015 when launching the Sprint® for Chicago initiative, which is dedicated to improving customer service and simplifying the brand experience. In total, Sprint expects to add more than 1,000 new jobs in Chicago by the end of 2016.
“Sprint is doubling down on its commitment to Chicago by adding over one thousand jobs to our city’s economy and further investing in the infrastructure that is bringing both the jobs and the technology to power Chicago’s neighborhoods and communities for the 21st century,” said Mayor Emanuel.
The additional 750 jobs include new retail positions to serve more customers, wireless experts for Sprint’s Direct 2 You program, and network technicians and engineers. The available positions cross all skill levels and will be located throughout the city of Chicago. Residents interested in applying for open positions should visit www.sprint.com/jobs.
“Chicago continues to be Sprint’s city of choice for expanding its operations,” said Marcelo Claure, Sprint CEO. “We are in the midst of a historic turnaround at Sprint and as we continue to attract more customers to our network, we need more employees to serve their needs. Our innovative local market approach in Chicago brings us closer to our consumers and allows us to connect one-on-one with them so that we can exceed their expectations and create loyal customers for life.”
Sprint currently employs more than 800 employees and has more than 160 stores across Chicagoland. Today’s announcement not only doubles the company’s headcount but increases network spend from $45 million to nearly $150 million over the next two years in the city of Chicago and $250 million in Chicagoland.
Chicago will be the first Sprint city upgraded to an even faster network with the deployment of LTE Advanced technologies.
New cell sites will be located in neighborhoods throughout the city and include the areas around Rush University Medical Center, areas surrounding Garfield Park, and along Chicago Transit Authority (CTA) subway routes as part of the city’s project to upgrade the Chicago subway’s wireless network to 4G.
Sprint for Chicago is led by Tracy Nolan, president and general manager of Illinois and Wisconsin. She is based in Chicago and directs a team of more than 1,000 employees spanning sales, customer care, operations, network, finance, IT and marketing.
“We’ve started to identify the unique demands and customized solutions for consumers and businesses in Chicago,” said Nolan. “This regional approach has given Sprint the competitive edge we’ve been looking for, and we’re excited to show you what’s next.”
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 57 million connections as of June 30, 2015, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.