OVERLAND PARK, Kan., Sept. 25, 2019 /PRNewswire/ -- Sprint (NYSE: S) announced an agreement to provide a custom network solution to KM2 Solutions – a nearshore outsourcing company based in the United States – to provide connectivity from customer centers in Latin America and the Caribbean to U.S.-based data centers. The customized solution, which leverages Sprint’s world-class wireline network, now allows KM2 to further diversify its offerings to provide premium communications and business services to its customers. The custom network began operations this month.
"We are proud to offer a solution that leverages Sprint’s leading wireline network connectivity and allows businesses to further diversify their customer offerings," said Michael Fitz, VP & General Manager Global Wireline Business Unit, Sprint. "We know firsthand how advanced technologies like these can benefit the company-to-customer relationship and are excited to help KM2 Solutions deliver quality performance while also solving client-specific needs."
The Sprint team worked closely with KM2 Solutions and network management consultants, DLB, Midwest Cooperative Communications/Nationwide, LLC, to design a custom solution that provides ongoing monitoring, performance management and complete network stability. "By teaming with Sprint, MWCC/Nationwide showed KM2 how Sprint solutions can provide the stability needed to support their global business network," said Marc Metzger, Ceo of MWCC. The new network will ensure that KM2 is able to continuously manage its customer centers through a full variety of service-focused programs, like email, chat, text messaging, faxing and phone – ultimately allowing KM2 to utilize Sprint as a one-stop shop for all of its business communication needs.
"KM2 Solutions needed an international network partner that had the expertise to not only design a robust network, but also have the ability to service all locations with flexible service offerings," said David Kreiss, President & CEO of KM2 Solutions. "The robust global network offered by Sprint gives us the ability to indefinitely scale our operation at any of our nearshore countries of operation. Sprint helps ensure the reliability and uptime that our clients depend on."
The network connectivity will be implemented through Honduras, Colombia, St. Lucia, Dominican Republic, Barbados and Grenada, and will be routed through two geographically diverse data centers located in the United States. Complete and customizable network solutions, like the one Sprint is providing KM2, are especially important as severe storms and antiquated network infrastructures create challenges for companies that require high-quality and reliable connectivity in these areas.
KM2 employs more than 4,000 people who support US businesses across various industries, like finance, healthcare and ecommerce.
For more information or to schedule an interview with a Sprint executive, please contact Sprint@GoDRIVEN360.com.
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served 54.3 million connections as of June 30, 2019 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Today, Sprint’s legacy of innovation and service continues with an increased investment to dramatically improve coverage, reliability, and speed across its nationwide network and commitment to launching a 5G mobile network in the U.S. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.