Sprint Open Enrollment offers a second chance for customers to protect their phone and private data

March 06, 2015

OVERLAND PARK, Kan. (BUSINESS WIRE), March 06, 2015 - During the month of March, Sprint customers who originally opted out of Total Equipment Protection at the time of purchase have another chance to enroll. Total Equipment Protection covers wireless phones, smartphones and Sprint mobile broadband cards. For a range of $9 to $13 per month (per line, depending on device model), customers receive comprehensive coverage that includes protection from loss, theft, accidental damage, device malfunction and threats to private data.

“Our phones are such an integral part of our lives,” said Jaime Jones, president-Postpaid Consumer and General Business for Sprint. “We rely on them to stay connected to loved ones and friends, and help us handle the myriad tasks we do every day. The peace of mind that comes from knowing your phone is protected, and having someone there to help you if needed, is why device protection plans make perfect sense.”

To be eligible for Total Equipment Protection open enrollment, the customer’s device must be in working order and not in need of repair and in the customer’s possession. Below are the options currently available to Sprint customers for device protection for phones. Customers can enroll by visiting www.sprint.com/tep or any Sprint store or by calling 877-663-6250.

Total Equipment Protection

Total Equipment Protection (TEP), administered by Asurion, provides comprehensive protection for a customer’s phone, smartphone or Sprint mobile broadband card against loss, theft and liquid or physical damage. This coverage also includes an in-store repair function for mechanical or electrical failure caused by defect or normal wear and tear. As an added feature, customers can download the Sprint Protect app to locate, lock and otherwise protect their phone remotely from a computer.

TEP offers comprehensive end-to-end coverage and peace of mind from an easy, hassle-free solution. Equipment Service and Repair (sold separately) is a component of TEP and helps customers who enroll by resolving many device issues the same day at Sprint full-service locations.

  • In some cases device issues can be serviced or repaired in about one hour.
  • It saves the customer per-incident fees for in-store service or repair transactions.
  • If the device is lost, stolen or exhibits liquid or physical damage, approved replacements will typically arrive in one business day.
  • TEP saves customers from paying full retail price to replace their phone.

There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen, or physical or liquid damage. The deductible is based on phone model.

Total Equipment Protection Plus

Total Equipment Protection (TEP) Plus is a comprehensive protection service for a customer’s device, data and virtually any connection to it. TEP Plus combines a customer’s existing TEP coverage – which includes protection from loss, theft, damage and device malfunction – with built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support.

TEP Plus includes the Sprint Protect app powered by Asurion. This app features automatic backup of contacts, photos and videos and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps.

For mechanical or electrical failure due to defect or normal wear and tear, the first two repair/exchange transactions are included at no additional charge. After the first two transactions a $25 service fee applies/transaction within a 12-month period.

Customers currently enrolled in Total Equipment Protection may upgrade to Total Equipment Protection Plus at any time with an eligible device by calling 1-800-584-3666.

To enroll in Total Equipment Protection Plus, customers must have a higher-tier device. To view a complete list of higher-tier devices eligible for TEP Plus, visit https://www.phoneclaim.com/sprint/deductible. The website schedule is updated regularly to include new models.

About Sprint

Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served nearly 56 million connections as of Dec. 31, 2014, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

Total Equipment Protection is a combination of the Equipment Replacement Program underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.) and the Equipment Service and Repair Program administered by Asurion Warranty Protection Services, LLC or one of its affiliates. Please see the program brochure available at any participating retail location or visit https://www.phoneclaim.com/sprint/program for complete terms of coverage. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra.


Melinda Tiemeyer, 913-315-3607