92% of Customers Rate as “Willingness to Recommend”
When you’re hungry and looking for the best place in town to eat, where do you go? Yelp.com. With the click of a button and a quick look at the photos, you’re able to gather the good, the bad and the ugly on every restaurant within a ten-mile radius.
But when you’re in need of a new wireline network provider or an IoT solution bundle, where do you go? Gartner Peer Insights. While it’s not splattered with photos of aesthetically pleasing restaurant designs or perfectly mixed cocktails, Gartner Peer Insights does exactly what its name implies: provides honest ratings and reviews from your peers – end-user professionals using the solutions you’re looking for. And just like Yelp, the customer reviews will give you the good, the bad and the ugly.
From Gartner’s Peer Insights for Network Services, Global, Sprint received an overall score of 4.2 out of 5 as of February 17, 2020 from its customers. With a notable 92 percent “willingness to recommend” rating (as of Feb. 17, 2020 based on 13 reviews), higher than AT&T and Verizon.
Gartner Peer Insights of Network Services, Global as of Feb. 17, 2020
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A director of IT, network and security at a manufacturing company says Sprint has a “solid offering, great account team and better than industry average billing processes. Sprint’s capabilities are growing -- especially overseas. I have been quite impressed with their ability to deliver services in challenging countries, especially at a very competitive rate.” This professional’s review goes on to note that Sprint was selected due to a number of factors including: understanding of business requirements, expected performance and/or scalability, pricing and viewed as strategic partner. All of these insights point to a network solution you can depend on – with CertaintySM.
The CertaintySM Network Design Model provides customers maximum availability on a wireline backbone network designed for reliability. This new design approach addresses the need for flexibility as the demands of businesses continue to change year over year. Its combination of diverse network technologies – like wireline, broadband, wireless or microwave – allows Sprint to create a single-sourced, turnkey solution with an unprecedented 100% availability service level agreement (SLA). Customer reviews signal that they can depend on Sprint’s wireline network with absolute certainty.
That sounds like the kind of place that would stand out on Yelp, when looking for a restaurant.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
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